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Sales Representative Resume Example

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SALES REPRESENTATIVE
Professional Summary

Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.

Skills
  • Talented salesperson
  • Fluent in Portuguese, Spanish and English
  • Outstanding communication skills
  • Customer relations
  • Conflict resolution
  • Service-oriented self-starter
  • Exemplary work ethic
  • Computer proficient
  • International sales support
  • Credit card processing
Work History
Sales Representative / / Priluma International Fruits Coml Agr. Ltda - Fort Lauderadale , United States / 08.2011 - Current
  • Boosted brand awareness, implemented promotional campaigns and employed sales tactics for Acai
  • Maintained routine communication with clients to assess overall satisfaction, resolve complaints and promote new offerings
  • Set up appointments with potential and current customers to promote new products and services
  • Reached out to customers after completed sales to evaluate satisfaction and determine immediate service requirements
  • Adapted sales techniques to specific clients and promoted products based on individualized client needs
  • Conducted on-site product demonstrations to highlight features, answer customer questions and redirect concerns toward positive aspects
  • Researched potential clients and markets to prepare for appointments
  • Delivered quality service by following up with customers during and after installations to ensure customer satisfaction
  • Increased revenue by acquiring new customers and determining needs to offer relevant products
  • Responded to telephone and in-person requests for information
  • Evaluated all departments to identify strengths and weaknesses in operations and service
  • Built strong rapport with clients by understanding needs and clearly explaining products
  • Helped resolve client problems quickly with superior customer service
  • Communicated with customers to understand needs and recommend appropriate solutions
Administrative Assistant / / University Of California - Orange, CA / 07.2010 - 07.2011
  • Performed general office duties, including answering multi-line phones, routing calls and messages and greeting visitors
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions
  • Composed internal memos and external correspondence for senior management and reviewed all documentation to eliminate errors
  • Provided logistical support for programs, meetings and events, including room reservations, agenda preparation and calendar maintenance
  • Organized weekly staff meetings and logged minutes for corporate records
  • Executed record filing system to improve document organization and management
  • Welcomed office visitors warmly and alerted staff to arrivals of scheduled appointments
Administrative Secretary / / Sodexo (Pfizer) - San Diego , CA / 06.2006 - 06.2010
  • Conducted thorough research using diverse resources to assist professional staff with routine and special project tasks
  • Monitored premises, screened visitors, updated logs and issued passes to maintain security
  • Created and updated physical records and digital files to maintain current, accurate and compliant documentation
  • Sorted, opened and routed incoming correspondence and deliveries to help senior leaders respond quickly to business and customer requirements
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance
  • Received and routed business correspondence to correct departments and staff members
  • Kept reception area clean and neat to give visitors positive first impression
  • Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information
  • Communicated with customers via phone and email to confirm deliveries and respond to inquiries
  • Performed accounts receivable duties, including invoicing, researching charge backs, discrepancies and reconciliations
  • Provided administrative services, including phone and email correspondence, making copies and handling incoming and outgoing mail and faxes
  • Opened and properly distributed incoming mail to promote quicker response to client inquiries
  • Completed and mailed bills, contracts, policies, invoices and checks
  • Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions
Education
Kaplan College - San Diego, CA / 07.2007Associate of Science: Business Administration
  • Majored in Human Resources
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Resume Overview

Companies Worked For:

  • Priluma International Fruits Coml Agr. Ltda
  • University Of California
  • Sodexo (Pfizer)

School Attended

  • Kaplan College

Job Titles Held:

  • Sales Representative
  • Administrative Assistant
  • Administrative Secretary

Degrees

  • Associate of Science : Business Administration

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