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Sales Representative Resume Example

Resume Score: 80%

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Breah
Rogers
Professional Summary

Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.

Skills
  • Sales Closing
  • Store opening and closing
  • Excellent Customer Service
  • Inventory Control
  • Sales Goals
  • Cash Handling
  • Sales Training
  • Store Merchandising
  • Product Knowledge
  • Cash Register Operation
  • Loss prevention
  • Organization
  • Responsible
  • Flexible & Adaptable
  • Ability to work well with others
  • Problem solving strength
  • Time Management, ability to finish a task within the time allotted
  • Ability to Multitask when needed
  • Interpersonal communication skills
  • Performance improvement
  • Team Player
Education
Channelview High SchoolChannelview, TX05/2016High School Diploma

Member of Channelview Sports Medicine, African-American Studies Club, Elles Elegant Ladies Sisterhood Step Team, and FFA Future Farmers of America.

Certifications
  • Certified Nurse Assistant (CNA)
Work History
Star Motor Cars- Sales Representative
Houston, Texas05/2019 - 03/2020
  • Greet and assist customers with a warm welcome and their needs.
  • Provide a great amount of information towards the vehicle of customer's interest.
  • Make sure the customer has your undivided attention.
  • Seek and resolve any conflicts that have been brought to attention.
  • Give customers a full intro to their new vehicle -stating all features and how to control the cabin.
  • Do a 24 hour follow-up with customers after their recent visit.
  • Complete phone-ups and emails every morning.
  • Generated and followed up on lead lists resulting from specific marketing campaigns.
  • Built strong rapport with clients by understanding needs and clearly explaining products.
  • Evaluated inventory and delivery needs, optimizing strategies to meet customer demands.
  • Reached out to customers after completed sales to evaluate satisfaction and determine immediate service requirements.
  • Set up calendar with customer birthdays and other special events for personal touch.
  • Cold-called leads and closed 6 sales over one month.
  • Identified client needs, built relationships and overcame objections to drive sales.
  • Utilized professional sales techniques to persuasively communicate with clients.
Fallas Paredes- Department Lead
Houston, Texas02/2017 - 12/2018
  • Gather and count a proper amount of money and place them in each register before opening time.
  • Check and answer all emails as needed.
  • Point each associate to their task.
  • Sort merchandise for customer ability to shop.
  • Make sure customers are provided with excellent customer service and full attention.
  • Bring merchandise to the floor and place them on racks with proper price signage.
  • Recover all areas of the floor, put items back in place.
  • Close and count all registers and input data into the system by the end of the night, afterwards lock the store.
  • Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Kept employee workloads fair and balanced to achieve objectives while maintaining high job satisfaction.
  • Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
  • Developed empowering employee culture focused on equipping employees to independently meet customer needs.
  • Managed team schedules, department projects and quality assurance.
  • Set up displays and trained employees on current promotions.
  • Monitored customers and employees to evaluate loss prevention risks, performance and customer service.
  • Motivated associates to consistently deliver effective selling behaviors through coaching and recognition.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
Marshalls- Women's Associate, Cashier
Houston, Texas10/2017 - 01/2018
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
  • Restocked, arranged and organized merchandise in front lanes to drive product sales.
  • Analyzed and properly processed product returns, assisting customers with finding alternative merchandise to meet needs.
  • Maintained organized, presentable merchandise to drive continuous sales.
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
  • Answered customer questions regarding sizing and accessories and explained how to properly care for merchandise.
  • Evaluated inventory and delivery needs, optimizing strategies to meet customer demands.
  • Achieved perfect attendance record for 3 months consecutively.
  • Educated customers on promotions to enhance sales.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Delivered high level of assistance by locating products and checking store system for merchandise at other sites.
  • Solved customer challenges by offering relevant products and services.
  • Collaborated with clients to maintain relationships and provide customers with thorough support and guidance.
  • Processed product returns and assisted customers with other selections.
  • Assisted customers by answering questions and fulfilling requests.
  • Engaged with customers to effectively build rapport and lasting relationships.
Awards & Achievements
  • Houston Community College, Houston, Texas - Certified Nurse Aide August 06, 2020 Awarded Certificate of Completion of Certified Nurse Aide
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Resume Overview

Companies Worked For:

  • Star Motor Cars
  • Fallas Paredes
  • Marshalls

School Attended

  • Channelview High School

Job Titles Held:

  • Sales Representative
  • Department Lead
  • Women's Associate, Cashier

Degrees

  • High School Diploma

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