Customer service oriented, Dedicated, dependable and pursuing a long term position with a company I can proudly be engaged with. Offer a 7 year track record demonstrating strong analytical and problem solving skills within a office setting.
Exceeded corporate target for customer satisfaction for 6 months in a row. Met monthly sales goals for 4 months straight. Fielded and processed up to 65-80 calls per day.
Collected customer feedback and made process changes to exceed customer satisfaction goals.Recommended and helped customers select merchandise based on their needs.Exercises sound judgment in issuing credits and making exceptions to customer policies to maintain high levels of customer satisfaction.Informed customers about sales and promotions in a friendly and engaging manner.
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