I am seeking an opportunity to work for a growing and reputable company that will allow me to utilize the analytical, problem solving, and leadership abilities. These skills were developed through mentors and corporate work experiences.
7 Years call center experience
Strong attention to detail
Excellent oral and written communication skills
Self starter with driven ability to negotiate and influence decisions
Strong sales and marketing skills
Excellent Customer Service Skills with the ability to work in a fast paced and changing environment.
Sales - Professional Sales Associate March 2013 to CurrentMor Furniture － Avondale, AZ
Assist in marketing ideas and feedback to increase sales.
Assist in resolving customer service issues Responsible for gathering confidential information and handling sensitive documents Perform analysis review utilizing attention to detail on all sales order sheets, and provide feedback to leadership Balance cash at end of shift and submit bank drops.
Associate of the month & top performer 19 times in the course of 3 years.
Achieved most consistent highest (Extended Warranty) Safeguard Sales on a monthly basis Achieved $70k to $110k in sales on a monthly basis.
Senior Relationship Manager December 2007 to March 2013Bank of America － Phoenix, AZ
Team Captain for the Leadership Corner communication, which oversees a team of 13 employees.
My duties entailed communicating performance, running reports, assuring acknowledgments have been completed and direct reports to leadership.
Awarded S.W.A.T.(Service With Action Team) Spirit Medallion for boosting team environment, reflecting goals.
Top Performer Award in August 2012, Five Time Hanifee Award for 100% CTQ(Critical to Quality) in 2012, and Two Time Bronze Award for Quality in 2011.
Senior Relationship Manager January 2001 to January 2011
August 2001 to January 2009
Senior Collector II - Pro-Active Account Review (PAR), Existing Credit.
March 1, 2008 - Promoted to Senior Collector, Small Business and Consumer Collections.
Collector II from Collector I
Customer Level Collections - Senior Relationship Manager February 2001 to January 2008
January 2011 to March 2013
Manage accounts across all products including Business Loans, Credit Card, Overdraft, Vehicle Loans, Mortgage Loans and other Personal Loans.
Provide customers with repayment options, determine the best solution, and mitigate losses in the best interest of both parties Manage more complex account relationships with emphasis on financial analysis, and credit action.
Administer wire transfers, payments, deposits, advances, etc.
Insure document compliance/security perfection as well as collateral monitoring/maintenance.
Implement procedures to meet production deadlines, successfully executes service level agreements, manage relationships within the internal department and with business partners.
Responsible for maintaining confidentiality and adhering to collection guidelines Assist customers in providing account balance and money transfers.
Serve as a liaison to other administrative areas within the bank.
Education and Enrollment - Enrollment Counselor September 2005 to July 2007University of Phoenix － Phoenix, AZ
Performed Sales and Marketing in education within the guidelines of education laws and regulations Responsible for advising undergraduate and graduate students regarding admissions and recruiting student for the University's graduate, undergraduate and certificate programs Develop academic plans for degree or certificate completion Determine eligibility of financial assistance through Government programs Coordinate orientation for new students Assist students in tutoring and time management.
Post Closing - Sales Coordinator March 2002 to March 2004Accredited Home Lenders － San Diego, CA
Prepare over 100 loans to provide to investors.
Perform office duties which include: photo-copying, typing, filing, and providing specific loan documents.
Responsible for scanning documents for error, and sending back to title companies.
Organize loan file and utilized internal systems for data entry.
Sales and Marketing - Regional Director March 2000 to March 2002Excel Communications － San Diego, CA
Responsible for recruiting and training representatives on sales and marketing procedures.
Manage a team of 7 representatives Responsible for marketing products and services Professional Affiliations Customer Level Collection's Asset Recognition Team As part of the committee for Customer Level Collection's Asset Recognition Team, I assist in monthly presentation of our recognition meeting for the entire department, which includes monthly reports, recognition for top performers, upcoming events, and games.
Asian Leadership Network (ALN) Phoenix Chapter As part of the Asian Leadership Network, I assist in volunteer events and assist in maintaining a diverse atmosphere throughout the company.
ALN consists of networking, mentoring, and encouraging each other's development in leadership and success.
Participation in recognizing National Holidays affiliated with Military Service.
Participate in volunteer events, and support active and retired troops in and out of Bank of America.
Bank of America Volunteer Team.
Completed over 100 hours of volunteer work for several organizations including: Food banks, Shelters, Schools, and historical museums.
Associates : Sales, 07/2015Mor University － Avondale, AZSales non-accredited/Company Education Program
01/1999San Diego State University － San Diego, CA
academic, administrative, photo, attention to detail, Balance, copying, Credit, customer service, data entry, filing, financial, financial analysis, Government, Leadership, marketing, mentoring, money, office, Mortgage Loans, Network, networking, Quality, recruiting, Sales, scanning, service level agreements, time management, tutoring, typing