Dependable and service-focused professional with experience in all areas of automotive parts department/customer service. Clean driving history. Familiar with unloading parts cage, inventory of parts, coordinating customer paperwork, and collecting payment. Efficient in planning and managing efficient routes to maximize deliveries and customer satisfaction.
Moved to Texas in late 2019 to care for my mother. Fully vaccinated against COVID-19.
Skills
Front Desk
Cash Handling
Network Support
Broadband
Cash Handling
Contracts
Delivery
Marketing
Sales
Transportation
Troubleshooting
Scheduling
Product Sales
Customer Contact
Inventory Maintenance
Payment Collection
Quality Management
Product Knowledge
Order Correction
Education and Training
Pulaski AcademyLittle Rock, ARExpected in 1985 – –High school diploma:General Studies - GPA:
Experience
Ibc - Sales/parts/delivery Associate Midwest City, OK, 02/2018 - 07/2019
Start and close of day Parts department.
Sales and client follow up.
Parts delivery’s and courtesy transportation.
Maintained accurate inventory of products and materials.
Answered customer questions regarding products and resolved issues with order accuracy and quality.
Created delivery routes based on destinations and timelines to maintain efficiency.
Inspected and monitored delivery vehicle and performed basic maintenance.
Communicated effectively with dispatch regarding delivery progress and route detours.
Delivered items to customers and presented invoices for payments.
Handled merchandise in accordance with product handling standards.
Located and selected merchandise to verify against delivery sheet specifications.
Grouped and routed deliveries according to designated areas to maintain efficient delivery times.
Positioned blocks and ties around items to secure cargo during transit.
Resolved customer complaints and adjusted orders.
Satisfied recordkeeping demands with accurate invoicing, shipping paperwork coordination and daily logs outlining field activities.
Inspected and maintained gas, oil and water levels as well as tires, lights and brakes.
Handled customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty.
Obtained signatures on all invoices and credits to stay on top of paperwork requirements.
Communicated frequently with dispatch to relay route changes and delays impacting customer delivery timetables.
Verified contents of daily inventory loads against Bills of Lading.
Directed efficient product loading and checked load balance to prevent on-the-road incidents.
Reviewed daily delivery documents and orders and reported any errors found on delivery documents to supervisor.
Delivered rush merchandise on tight schedules to meet customer targets.
Completed daily pre-trip inspection checklist before first delivery.
Entered customer orders to document sales.
Processed payments by accepting cash, checks and credit card payments.
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