(555) 432-1000,
, , 100 Montgomery St. 10th Floor

Dependable and service-focused professional with experience in all areas of automotive parts department/customer service. Clean driving history. Familiar with unloading parts cage, inventory of parts, coordinating customer paperwork, and collecting payment. Efficient in planning and managing efficient routes to maximize deliveries and customer satisfaction.

Moved to Texas in late 2019 to care for my mother. Fully vaccinated against COVID-19.

  • Front Desk
  • Cash Handling
  • Network Support
  • Broadband
  • Cash Handling
  • Contracts
  • Delivery
  • Marketing
  • Sales
  • Transportation
  • Troubleshooting
  • Scheduling
  • Product Sales
  • Customer Contact
  • Inventory Maintenance
  • Payment Collection
  • Quality Management
  • Product Knowledge
  • Order Correction
Education and Training
Pulaski Academy Little Rock, AR Expected in 1985 High school diploma : General Studies - GPA :
Ibc - Sales/parts/delivery Associate
Midwest City, OK, 02/2018 - 07/2019
  • Start and close of day Parts department.
  • Sales and client follow up.
  • Parts delivery’s and courtesy transportation.
  • Maintained accurate inventory of products and materials.
  • Answered customer questions regarding products and resolved issues with order accuracy and quality.
  • Created delivery routes based on destinations and timelines to maintain efficiency.
  • Inspected and monitored delivery vehicle and performed basic maintenance.
  • Communicated effectively with dispatch regarding delivery progress and route detours.
  • Delivered items to customers and presented invoices for payments.
  • Handled merchandise in accordance with product handling standards.
  • Located and selected merchandise to verify against delivery sheet specifications.
  • Grouped and routed deliveries according to designated areas to maintain efficient delivery times.
  • Positioned blocks and ties around items to secure cargo during transit.
  • Resolved customer complaints and adjusted orders.
  • Satisfied recordkeeping demands with accurate invoicing, shipping paperwork coordination and daily logs outlining field activities.
  • Inspected and maintained gas, oil and water levels as well as tires, lights and brakes.
  • Handled customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty.
  • Obtained signatures on all invoices and credits to stay on top of paperwork requirements.
  • Communicated frequently with dispatch to relay route changes and delays impacting customer delivery timetables.
  • Verified contents of daily inventory loads against Bills of Lading.
  • Directed efficient product loading and checked load balance to prevent on-the-road incidents.
  • Reviewed daily delivery documents and orders and reported any errors found on delivery documents to supervisor.
  • Delivered rush merchandise on tight schedules to meet customer targets.
  • Completed daily pre-trip inspection checklist before first delivery.
  • Entered customer orders to document sales.
  • Processed payments by accepting cash, checks and credit card payments.
  • Answered customer questions regarding shipments.
Tds Telecom - Bell Man/Guest Orientation
Johnstown, CO, 07/2016 - 07/2017
  • Greet new arrivals, Give orientation of resort to guests.
  • Discussed guest issues with front desk manager to devise speedy resolutions.
  • Immediately responded to guest concerns and requests and quickly handled all issues.
  • Offered guests details regarding hotel's amenities, local arts and culture, nightlife, dining options, attractions and museums.
Enterprise Rent-A-Car - Sales Associate
City, STATE, 10/2014 - 05/2016
  • Open and close office, write rental contracts.
  • Marketing and orchestrate and manage car rental fleet.
  • Enterprise inc.
  • Management Training
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Processed orders and coordinated product deliveries.
  • Prepared cash deposits with zero discrepancies.
  • Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
  • Trained all new sales employees on effective sales, service and operational strategies to maximize team performance.
Suddenlink Communications - Broadband Technician III
City, STATE, 03/2000 - 09/2014
  • Implement and maintain audio video and internet over coaxial cable and fiber optics.
  • Troubleshooting customers issues along with building long standing relationships with the community.
  • Broadband level I II and III.
  • Provided installation, service and maintenance for broadband internet and digital telephone service.
  • Adhered to all OSHA and company-defined safety and workplace regulations.
  • Demonstrated strong knowledge of industry equipment.
  • Briefed customers on equipment, usage and product specification.
  • Trained and developed new broadband technicians according to company policy.
  • Answered normal and after-hours service calls.

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School Attended

  • Pulaski Academy

Job Titles Held:

  • Sales/parts/delivery Associate
  • Bell Man/Guest Orientation
  • Sales Associate
  • Broadband Technician III


  • High school diploma

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