Jessica Claire
Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - - -
Career Overview

To obtain a technical support position within a professional environment that enables me to serve the customer and the company utilizing strong technical and customer service skills.Technically-advanced information technology specialist successful in software administration and data communications.Network administration veteran with extensive experience building, improving, supporting and architecting ASP-type infrastructures.Experienced Computer Systems Analyst with diverse industry experience in banking, healthcare, insurance and government. Professional expertise includes systems applications, disaster recovery planning and information protection analysis.

  • Operating Systems
  • Windows 2007/ XP
  • Windows Server 2008
  • Linux
  • Hardware
  • Install, configure and troubleshoot PCs,
  • laptops and cabling including fiber optics
  • Assemble PCs to the component level
  • DSL modems
  • Wireless cards
  • USB adapters
  • Video Cards
  • Sound Cards
  • Security
  • Troubleshoot and setup
  • Firewalls
  • VPNs
  • Networking
  • Subnet Masking
  • IP Addressing
  • LAN/WAN Technology
  • TCP/IP Protocols
  • Cisco Router & Switch configuration
  • GUI Applications
  • Ethernet Drivers
  • Software
  • Microsoft Word, Excel, PowerPoint, Outlook
  • Install, configure and troubleshoot
  • Technical Support/Customer Service
  • Tier 1
  • Troubleshoot hardware/software
  • Troubleshoot network connectivity
  • Development
  • SQL Database


  • COBOL, COM, Compliance, Content Development, Corel, CSI, DB2, Design Research, Developer Studio, DHTML, Disaster Recovery Auditing, Disaster Recovery Planning, Documentation, DOS, DR-DOS, EBDIC, Ethernet, Fortran, Frame Relay, Graphics and Animation, HPCL, HTML, Hubs, IBM, Cray, IMS, Information and Technology Solutions, Information Protection Analysis, Information Systems, Information Systems Integrity, Informix, Interpress, IT Infrastructure, IT/Web-Based Media Support, Java, JavaScript, LAN, Linux, Lotus, MAC-OS, Mainframes, MAN, MFT, Microsoft, Middleware, Minicomputers, MS-DOS, MVS, NAS, Object-Oriented Programming, Operational Planning, Oracle, OS2, OSI, Pascal, PC DOS, Personal Computers, PL/1, PostScript, Problem Analysis and Resolution, Process Improvements, Product Life Cycle Management, Product Management, Product Research, Project, Project Quality Control, PVCS, QA, Quality and Productivity Improvement, Real-Time Database Management Systems, Report Design, Reporting Systems, Requirements Analysis, Requirements Gathering, Routers, RPG, SAN, Servers, Software Development Life Cycle, Software Engineering, Software Life Cycle Management, Software Testing, Software Troubleshooting, SourceSafe, Sperry, SQL Server, Strong Communication Skills, Subversion, Supply Chain Management, Switches, Sybase, Systems Applications, Systems Development, Systems Implementation, Systems Integration, TCP/IP, Technical Documentation, Technical Support, Technology Needs Assessment, Test Management, Token Ring, TOS, TROFF, Troubleshooting, TSO, UDB, Univac, UNIX (Sun, HP, AIX), VB, VBA, Visio, Visual Basic, VMS, HPUX, VPM, WAM, Web Site Design, Web Site Development, Web/Database Servers, Windows (2K, XP), Windows NT, Networks, Windows-Based Environment Programming, W-LAN, XML, XNS, z/OS, Adobe Acrobat, Amdahl, Apple-OS, Applications Analysis, Applications Development, ASCII, ASM, Assembler, ATM, Banyan VINES, BASIC, Bridges, Burroughs, Business Continuity Planning, Business Impact Analysis, C, C++, CICS, Client Relationship Management
Technical Skills

IT Training

  • Successfully trained 25 employees to use new operating system.

Network Security

  • Planned, installed, maintained and optimized documentation of all LAN/WAN/VPN network hardware and software, security systems and communication links.
  • Managed all clients network LAN/WAN hardware including routers, switches, load balancers and wireless networking equipment.

Network Support

  • Acted as first point of contact for all major technical issues, including power outages, system failures and disaster recovery.
  • Oversaw infrastructure of three offices and acted as support for help-desk technicians and IT Department.

Project Management

  • Managed complex BI/DW deployment programs, facilitating acquisition of business requirements.
  • Prepared design specifications, developed reporting and analytics, tested and managed user adoption.

Technical Training

  • Actively mentored, trained and supervised new web developer for several months to improve HTML, CSS, Javascript, debugging and general professional skills.


Work Experience
Sales & Marketing Representative Blain Supply, Inc. , ,
  • Inside sales.
  • Assisted clients.
  • Assisted with marketing campaigns.
  • Informed clients of payment options.
2005 to 2006
assistantmarketing Dollar Tree Greensboro, NC,
01/2004 to 01/2005
Cashier Dunkin Donuts City, STATE,
  • Greeted customers Prepared orders Worked registers Maintained organized & clean work area Provided superior customer service.
01/2003 to 01/2004
Customer Service Representative Sears Roebuck City, STATE,
  • Responded to customer inquiries.
  • Responsible for incoming & outgoing payment transactions.
  • Assisted supervisor with scheduling & administrative duties.
  • Provided excellent customer service.
Education and Training
Expected in June 2015
Associate of Applied Science Degree: Information Technology - Computer Network Systems
ITT Technical Institute - Norwood, Massachusetts
GPA: Recipient of Honors Award *Perfect Attendance
Information Technology - Computer Network Systems Recipient of Honors Award *Perfect Attendance

administrative duties, cabling, Cisco Router, Hardware, clients, excellent customer service, Customer Service, Database, Drivers, DSL, Ethernet, fiber optics, Firewalls, GUI, Inside sales, IP, LAN, laptops, Linux, marketing, Excel, Outlook, PowerPoint, Windows, Microsoft Word, modems, network, Networking, Operating Systems, Protocols, scheduling, Sound Cards, SQL, supervisor, Switch, TCP/IP, Technical Support, Troubleshoot, USB, Video Cards, WAN, Windows Server

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