Committed and motivated Administrative Assistant with exceptional customer service and decision making skills. Strong work ethic, professional demeanor and great initiative.
Identified prospective customers using lead generating methods and performing an average of 60-100 cold calls per day. Answered customers' questions regarding products, prices and availability. Responded to all customer inquiries in a timely manner. Maintained friendly and professional customer interactions. Participated in various incentive programs and contests designed to support achievement of production goals. Consistently met and exceeded department expectations for productivity and accuracy levels.
Used networking opportunities to create successful, on-going business relationships. Collaborated with colleagues to exchange selling strategies and marketing information.
Communicated the duties, compensation, benefits and working conditions to all potential candidates. Managed all phases of recruitment, including defining hiring management needs and posting available positions.
As office manager I handled cash and deposits using the proper accounting procedures and documentation. Processed payroll and employee pay adjustments. Researched and resolved collections and billing disputes with tact and efficiency. Updated confidential employee banking information with accuracy and speed.
Working on the sales floor I trained staff to deliver outstanding customer service. Maintained friendly and professional customer interactions. Worked as a team member to provide the highest level of service to customers. Addressed customer inquiries and resolved complaints.
Communicated with patients via phone, email and in person to obtain payments on outstanding accounts or accounts requiring deductibles or co-pays. Updated patient accounts and information on a daily basis. Scheduled and confirmed appointments. Handled and processed confidential patient information. Managed insurance records, patient charts and company files. Managed incoming and outgoing calls for busy medical office. Contacted insurance providers to verify correct insurance information and get authorization for proper billing codes. Maintained detailed administrative and procedural processes to improve accuracy and efficiency.
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