Livecareer-Resume
JC
Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Professional Summary

Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.

Work History
04/2013 to Current Sales Manager+District Trainer Sheridan Group Inc. Company | Kentwood, MI,
  • Established clear objectives and helped team members develop plans to achieve quotas.
  • Assessed each location's individual and team performances, analyzing data trends to determine best methods to improve sales results.
  • Worked diligently to resolve unique and recurring complaints, promoting loyalty and enhancing operations.
  • Led targeted training programs to educate staff on product benefits and service capabilities.
  • Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
  • Processed debtor payments and updated accounts to reflect new balance.
  • Deployed automated system tracking and skip tracing to locate hard-to-find, re-located customers.
  • Located customers with overdue accounts and solicited payment in compliance with fair debt collection practices.
  • Entered client details and notes into system for interdepartmental access and review.
  • Prevented impending loss and increased profitability by enforcing scheduled collection campaigns, consistently achieving targeted recovery rate.
  • Worked with customer to create debt repayment plan based on current financial condition.
  • Supported leadership by participating in team meetings and workshops to identify process improvements and quality measures for training.
  • Presented training programs to new staff members while assessing talent for performance evaluations.
  • Drove departmental performance and achievement of service levels through focused team operational reviews, structured coaching and managing to enterprise targets.
08/2008 to 01/2011 Customer Service Representative Alex And Ani | Clinton, MI,
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Consulted with outside parties to resolve discrepancies and create effective solutions.
  • Responded to customer requests for products, services and company information.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals.
  • Recommended products to customers, thoroughly explaining details.
  • Cultivated customer loyalty, promoted repeat customers and improved sales.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
  • Communicated with vendors regarding backorder availability, future inventory and special orders.
06/2007 to 06/2008 Assistant Manager Bed Bath & Beyond | Washington, DC,
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
  • Directed merchandising, promotion and brand loyalty efforts for business segment with greatest sales volume.
  • Reduced financial discrepancies by monitoring credit card sales and deposits.
  • Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
  • Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
  • Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
03/2006 to 06/2007 Merchandise Coordinator TJ Max | City, STATE,
  • Advanced sales cycle plans by maximizing placement of promotions, point of sale materials and product visibility.
  • Ran markdown reports, managed store replenishment and analyzed buying reports.
  • Educated employees on new merchandise during seasonal workshops.
  • Anticipated consumer buying patterns to create purchase and inventory plan.
  • Verified products appeared at correct locations in proper quantities.
  • Drove client retention, managing engaging merchandise presentation to motivate impulse purchases.
  • Answered customer questions regarding store merchandise, department information and pricing.
  • Removed damaged, out-of-code, not-in-set and discontinued items from displays.
  • Monitored and analyzed sales records and consumer purchasing trends.
  • Updated pricing and signage to complete product displays and educate customers.
  • Completed seasonal windows, dressed mannequins and arranged in-store displays to showcase available products.
  • Worked with managers and advertising directors to optimize promotions.
  • Supervised departmental employees.
  • Conferred with store managers to obtain information about customer needs and preferences.
  • Prepared interesting and innovative visual displays to grab customer interest and promote sales.
Education
Expected in Associate of Arts | Accounting Axia College of University of Phoenix, Phoenix, AZ, GPA:
Expected in High School Diploma | Troy Buchanan High School, Troy, MO GPA:

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Resume Overview

School Attended

  • Axia College of University of Phoenix
  • Troy Buchanan High School

Job Titles Held:

  • Sales Manager+District Trainer
  • Customer Service Representative
  • Assistant Manager
  • Merchandise Coordinator

Degrees

  • Associate of Arts
  • High School Diploma

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