sales manager resume example with 17+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - - : - -
Professional Summary

Hardworking and driven sales management professional equipped to revitalize sales operations and align procedures to maximize profits and client acquisition. Successful at improving sales procedures to streamline and strengthen processes. Multifaceted leader with analytical and diligent approach to building and leading strong teams.

Analytical, strategic-thinking and meticulous sales professional with over 10 years of comprehensive experience in relationship-building, partnership cultivation, top account retainment and profit channel growth. Self-motivated leader with expertise in expanding network connections, persuasively introducing products, implementing pricing models, inventory control and projections, vendor relations and territory development.

Talented at identifying customer needs to deliver effective solutions.

Goal-oriented manager with distinguished experience in sales industries and proven leadership abilities.

Expert in increasing productivity and customer satisfaction while driving revenue and sales. Committed to streamlining procedures while optimizing employee talent.

Multi-talented sales consistently rewarded for success in planning and operational improvements. Experience in policy development and staff management procedures positively impacting overall morale and productivity. Experienced management with over 10 years of experience in sales. Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements. Consistently saved costs while increasing profits.

  • Created a company-wide, comprehensive training program for all sales team members.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Supervised team of 15 staff members.
  • Awarded “Employee of the Month” in 1 year.
  • Brought in over 100 new customers.
  • Computer Proficiency - Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Exceeded monthly quota many times.
  • Supervised team of 15 staff members.
  • Resolved product issue through consumer testing.
  • National accounts management
  • Sales processes
  • Order management
  • Strategic Account Development
  • Business Development and Planning
  • Product and Service Sales
  • Goals and Performance
  • Decisive
  • Coaching and mentoring
  • Staff Management
  • Sales presentations
  • Positive and upbeat
  • Verbal and written communication
  • New Business Development
  • Solution selling
  • Analytical problem solver
  • Sales Reporting
  • B to B sales
  • Vendor management
  • Relationship building
  • Empowers high-performing sales teams
  • Strategic Planning
  • Time management
  • Sales operation
  • Territory Management
  • Trained in consumer marketing
  • Sales expertise
  • Direct sales
  • Operations
  • Account management
  • Marketing strategy
Work History
01/2015 to 03/2020
Sales Manager Homelight California, MD,
  • Identified, hired and trained highly-qualified staff by teaching best practices, procedures and sales strategies.
  • Delivered engaging sales presentations to new clients, explaining technical information in simplified language to promote features and increase client base.
  • Created effective strategies to target new markets after researching and analyzing competitor behavior.
  • Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
  • Collaborated with internal teams and suppliers to evaluate costs against expected market price points and set structures to achieve profit targets.
  • Developed and implemented comprehensive salesperson training program.
  • Increased sales volume by expanding product line to new retailers, including warehouse clubs and natural food chains.
  • Handled all customer relations issues pleasantly, enabling quick resolution and client satisfaction.
  • Conducted research to target, engage and partner with suppliers, negotiating beneficial, cost-saving deals.
  • Organized promotional events and interacted with community to increase sales volume.
  • Developed strategic relationships with key suppliers and clients to foster profitable business initiatives.
  • Reduced expenses by effectively negotiating contractor prices, terms and service agreements.
01/2010 to 01/2014
Life Insurance Agent American National Insurance Company Delmont, PA,
  • Exceeded corporate quotas for monthly policy sales.
  • Attended continuing education courses and workshops to gain additional insurance industry knowledge.
  • Promoted Banker Life Insurance products and services using upselling and other sales strategies.
  • Provided coverage option information to assist clients in protecting assets.
  • Enhanced insurance agency reputation by accommodating new and different requests and by exploring opportunities to add value.
  • Worked to accommodate new and different insurance requests and explored new value opportunities to optimize insurance agency reputation.
  • Determined financial needs by assessing existing coverage and aligning new products and services with long-term goals.
  • Scheduled fact-finding appointments and consultations to determine client needs and overall financial situations.
  • Maintained high standards of customer service by building relationships with clients.
  • Displayed consistent, positive attitude towards customers, peers and other personnel, even during high-stress situations.
  • Supported 2 underwriters with customer accounts valued around $500,000.
  • Obtained underwriting approval by completing application for coverage.
  • Spent ample time with each customer, verbally reviewing and explaining documents for client comprehension.
  • Cultivated new business by offering presentations on financial well-being to individuals and groups on term and whole life insurance.
  • Upsold additional products and services after identifying customer needs and requirements.
  • Responded to customer calls within 1 hour to swiftly resolve issues and answer questions.
10/2001 to 10/2009
Assistant Manager Kum & Go Sioux Falls, SD,
  • Monitored employee performance and developed improvement plans.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
  • Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
  • Submitted reports to senior management to aid in business decision-making and planning.
  • Supported staff development and goal attainment by focusing on skill development and job satisfaction.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Trained team members in successful strategies to meet operational and sales targets.
  • Supervised and evaluated staff of 15 including other assistant managers, enabling them to improve skills, achieve daily objectives and attain advancement.
  • Planned team-building exercises to increase employee performance and job satisfaction.
  • Communicated with managers of other departments to maintain transparency.
  • Applied customer feedback to develop process improvements and support long-term business needs.
  • Attended monthly sales meetings and reported pertinent information to employees.
  • Handled customer service by dealing with complaints, organizing stock and answering customer questions.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Provided weekly work schedules to employees to accommodate business demands and vacation requests.
  • Kept work areas clean, organized and safe to promote efficiency and team safety.
  • Reviewed sales and gross profit reports to determine options for increasing market growth.
  • Assisted Manager in interview process of prospective employees and provided feedback.
  • Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
  • Supervised team of 15 employees and provided feedback on performance.
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
  • Responded to customer concerns, working with manager to raise customer satisfaction ratings by 60% in 8 years.
  • Promoted to Assistant Manager after only 8 months with company.
  • Achieved recognition from senior management for contribution to store success, including managing sales, employees and operations to foster optimal performance.
Expected in 04/2023 to to
Associate of Science: Computer And Information Sciences
Arizona State University - Tempe, AZ
Expected in to to
No Degree: Computer Graphics
Arizona State University - Tempe, AZ
Expected in to to
No Degree: Computer Graphics
County College of Morris - Randolph Township, NJ

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Resume Overview

School Attended

  • Arizona State University
  • Arizona State University
  • County College of Morris

Job Titles Held:

  • Sales Manager
  • Life Insurance Agent
  • Assistant Manager


  • Associate of Science
  • No Degree
  • No Degree

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