Experienced Sales Manager equipped with extensive experience in retail management and sales. Employs excellent leadership skills and multi-tasking strengths. Trains associates on sale techniques and store directives. Coaches and encourages associates toward advancement using enthusiastic and supportive attitude.
Effective Retail Sales Manager
Recruiting and interviewing
Outstanding communication skills
Excellent interpersonal and coaching skills
Sales leadership development
Goal Setting and Implementation
Selected and Graduated from the Associate to Manager Program(ATM).
Promoted to Sales Manager after 4 months as a Customer Service Supervisor.
Lead the store to Top 4 out of 800+ stores in a Macy's Credit Contest. Promoted to Macy's Irvine for ability to unite and connect teams.
Macy'sArriving, caSales Manager09/2015 to 03/2016
Macy'sIrvine, CaliforniaSales Manager10/2007 to 09/2015
Coach Associates to consistently deliver effective selling behaviors resulting in high customer engagement
Review and utilize Associates Scorecards to provide recognition: develop and communicate strategies to impf results
Ensure sales coverage and selling directives throughout the store as needed
Development of associates to become high performing and results driven individuals
Hire, train, and evaluate associates at Macy's promoting or coaching out when appropriate.
Delivered excellent customer service by greeting and assisting each customer.
Macy'sSanta Ana, CaCustomer Service Supervisor06/2007 to 10/2007
Provide Customer Service by greeting and servicing customers
Assign associates to specific duties
Monitor sales activities to ensure that catamaran receive satisfactory service and high quality merchandise
Intrust staff on how to handle difficult and sometimes stressful transactions
Adjust staffing to maximize associates coverage in the store
Partner with Sales Managers to discuss customer service and results of their assigned association.
Addressed negative customer feedback immediately.
Associate of ArtsGoldenness College, Huntington Beach, California
Bachelor of ArtsCalifornia State University , Long Beach, California