Articulate Account Manager driven to succeed. Strategic planning and client relationship management expert.
HEALTHCARE SERVICES GROUP, INC. (Employment dates: 01/2010 to Present)
Officially, my job title for Healthcare Services Group is Account Manager for Accounts in Burgaw, NC. I am solely and completely responsible for the Housekeeping, Floor and Laundry operations for Huntington Health and Rehab, and all of the staff hired to fill those positions. I am the operations manager, the Inventory department, the Human Resources department and the Quality Control manager for the department. As an integral part of the daily operations of a Skilled Nursing Facility in the state of North Carolina, I am required, by state and federal law to adhere to the standards set forth by the North Carolina Department of Health and Human Services, as well as the U.S. Department of Health and Human Services, and standards set forth by Medicare and Medicaid. As such, it is my responsibility, first and foremost to screen all backgrounds of prospective new hires to make sure they are compliant with policies set forth by the facility, the state, and the Office of the United States Inspector General, to protect, as best I can, the residents of the facility. Once they clear the background check, I personally administer a drug test. After the drug test, I print out, from my computer, all new hire documents, along with all required in-services, and assist them in filling out new hire paperwork, including their I-9 Employment eligibility verification, W-4 and NC-4 Employee Withholding allowance worksheets, as well as the Patient Protection Affordable Care Act Exchange Acknowledgment paperwork and Fair Credit Reporting Act Employee Disclosure and Authorization form. I am also responsible for explaining to the prospective employee the new health insurance marketplace coverage options (OMB Number 1210-0149), and am required to perform a Work Opportunity Tax Credit prescreen. Once the prescreening process is complete, I am required to call the WOTC Hotline to determine if the company is eligible to receive a tax credit for hiring the employee. Once I have hired an employee, I am responsible for informing the employee of the potential hazards inherent in the job, such as hazards associated with the chemicals they are required to use, their dilution ratios, and OSHA requirements related to their use. I am also responsible for training them on the updated OSHA Globally harmonized system for identifying hazardous chemicals and the corresponding Safety Data Sheets, as well as training them on the (still in use) Material Safety Data Sheets. Along with making the employee aware of the hazards associated with using the chemicals we are required to use by the U.S. Center for Disease Control, I am also required to provide and train them on the proper personal protective equipment needed, as set forth by the NC Department of Health and Human Services, the NC Labor Board and the U.S. Occupational Safety and Health Administration. I am required to train them on Bloodborne Pathogens, what they are and how to keep themselves safe from them. I then educate them on Tuberculosis and its dangers, relating to the skilled nursing environment. I am then required to make them aware of the Hepatitis B policy for the facility and inform them that it is their decision to either accept or deny the Hepatitis B vaccine. If they accept the vaccine, I fill out the Hepatitis B release and consent from and send them to the Director of nursing for the facility to have the vaccine administered, as well as a TB Skin test. Finally, I am required to train them on the Health Insurance Portability and Accountability Act (HIPAA) as it relates to the services that we provide to the residents. Hand in hand with HIPAA regulations are regulations that govern resident rights to privacy and the protection and preservation of their dignity, individuality and independence, and as such, how the employee is to conduct themselves. At that point, I put them in the time clock and get them setup on direct deposit. Once all In-Services have been administered, all paperwork has been completed and the employee has accepted employment, it is my responsibility to train the employee on all aspects of their job, using the procedures set forth by Healthcare Services group. This training usually lasts for about a week (intensive) with daily quality control inspections done on all staff as a follow-up to training. Daily quality control inspection sheets are printed from them computer and used to assess progress made and to identify trending deficiencies. Along with all activities relating to hiring and employees, I am also responsible for handling any payroll issues that arise, not limited to discrepancies in pay, but also to changes in employee tax withholdings, Benefits enrollment, and any pay offsets. All of this is done electronically, with the exception of tax withholding paperwork, which must be printed, filled out, signed by the employee and faxed to the corporate payroll department for processing. During Benefits open enrollment, it is my responsibility to make sure all employees have the opportunity to either accept or decline benefits to include Medical, Dental, Vision, Short-term disability, Long-term disability and cancer insurances, as well as Life insurance. (We have representatives come in and enroll the employees, but I am responsible for making sure all employees are scheduled to see the representatives). I am responsible for scheduling all employees to cover all shifts, and that is done on a bi-weekly basis using my computer and Microsoft Excel to adjust the schedule accordingly. I am responsible for any employee disciplinary actions, to include verbal and written warnings, suspension and termination. If an employee is terminated, I am required to take part in any unemployment hearings relating to the terminated employee. Aside from being responsible for all staffing duties, I am also responsible for fielding any issues relating to the housekeeping department from residents or their family members. These could be anything from explaining laundry procedures to residents, switching staff members' routines to accommodate resident or family member requests, or directing staff members to leave more towels and washcloths for a resident. I field a myriad of requests from residents or their family members on a daily basis and it is my duty to make sure those requests are met. Along with fielding requests from residents and family members, I provide residents and/or responsible parties with information relating to their stay at the facility, such as laundry pick-up and delivery times, housekeeping procedures, their rights pertaining to the cleanliness of their rooms, and procedures for making me aware of any issues that arise during their stay. I am also required, as a supervisor to complete forms given to employees by the NC Department of Social Services and The Department of Housing and Urban Development. These forms could be anything from free and reduced lunch forms for their children, Food Stamp wage verification forms, Housing allowance forms, or Free/Reduced child care forms. I work closely with the NC Department of Social Services on issues relating to my staff, due to the social disposition of the individuals that typically apply for employment in my department. Once a year, the NC Department of Health and Human Services sends in a team of inspectors to spend 4-5 days in our facility to verify that we are, as a facility, adhering to the regulations set forth by NCDHHS and Medicare for skilled nursing facilities. When we are “In State Survey”, it is my responsibility to prove to the survey team, with documentation stored on my computer throughout the year, that my department is compliant with all regulations, and that the residents are in a Clean, homelike environment. This requires that I am able to correct, immediately upon detection, any deficiencies found by the survey team. Along with those duties, I have also been tasked with being the OSHA representative for the facility. Duties performed as the OSHA representative include keeping and updating the facility wide master copy of the MSDS (SDS) book as well as maintaining and posting the OSHA 300 log of injuries for my department. Currently I am in the process of getting online on the computer and printing the updated copies of the MSD Sheets for all chemicals facility wide.
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