Experienced Automotive Professional with excellent client and project management skills. Action-oriented with strong ability to communicate effectively with technology, executive, and business audiences. Results-oriented, strategic sales professional with 24 years in the Automotive industry. Demonstrated the ability to complete tasks accurately despite interruptions and competing demands. Skilled in eLead CRM, Negotiations, Sales, Value Selling, Management, Training and Team Building.
As Floor Manager I was responsible for managing all Sales and BDC staff totaling over 25 people. Worked with Randel Lyons to get eLead as CRM in store. Developed templates, tracking reports and ongoing training for staff on CRM utilization and customer retention and follow up.
Installed transparent Sales Process with eLead desking tool as focus.
Trained all new hires on road to sale, CRM, quality questioning and walk around and demonstration technique.
Worked with Sales Managers to close deals daily.
Implemented modern sales process of consultative selling and a transparent sales process, trained and monitored performance of 8 sales people and 3 business development representatives. Primary daily responsibilities included, monitoring CRM Utilization and desking deals (eLeads) Assisting in closing, monitoring and participating in daily sales follow up, ongoing training, inventory management and working with Finance department to maximize profit. Sales grew 130% YOY after changes were fully implemented.
Supporting Maximum Performance through Coaching. Using a variety of tools including business plans and assessment tools. Identify the opportunities to make minor adjustments in behaviors, process or simply improve focus and commitment to a plan of action.
Working with over 70 Chevrolet Dealers, Field and SME/Trainers to assess areas of focus, integrate available data, and establish processes and action plans that help GM dealerships enhance their marketing efforts, sell more, service more, and spend less.
Subject Matter Expert in GM's Drive Growth Program; GM invited me to train GM Zone Managers and District Managers at General Motors Personal Development Days and over 3800 dealers on Drive Growth at National Chevrolet Dealer Meeting.
Provide a varied approach based on dealership status with the current tools and processes to keep dealers engaged and moving forward.
ADP Drive / Reflections - Dealer Management Software
eLead - Customer CRM
ePencil - Desking Tool
DealerSocket - Customer CRM
iMagicLabs - Customer CRM
Votenza - Customer CRM
Vauto - Used Vehicle Management tool
Call Measurement - Call monitoring and CRM integration tool
Dealer Centric - Online Credit Application Management
inticeinc.com - Dealership incentive Management system
carfaxonline.com - Carfax portal
Autotrader Market Place - Customer Appraisal Portal
Dealertrack - Credit, Red Flag, and lender tools
GM Auto Book - Pricing and Specs on all competitive vehicles
myBDCconnecct.com - Data mining tool
Phone Ninjas - Phone coaching and appointment training
ove.com - Used vehicle purchasing portaldfss
Manheim.com - Used vehicle purchasing portal
Zag / True Car - Lead provider
Microsoft Outlook, Excel, and Word, Publisher, PowerPoint
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