Sales Manager Resume Example

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Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • Home: (555) 432-1000
  • Cell:

Focused and driven sales management professional offering over 10+ years of experience in relationship building, account retention and profit channel growth. Self-motivated leader with expertise in expanding network connections, introducing products and educating clients. Skilled in implementing pricing strategies, developing territories and revealing customer needs to deliver solutions.

  • Product and service management
  • Sales tracking
  • Persuasive negotiations
  • Resolution-oriented
  • Sales process engineering
  • Marketing strategy
  • Brand-building strategies
  • Promotional sales events
  • Inventory management
  • Multidisciplinary team leadership
  • Effective Retail Sales Manager
  • Negotiations expert and strong deal closer
  • Rapport and relationship building
  • Energetic
  • Communication and engagement techniques
  • Product knowledge
  • Compelling leadership skills
  • Team building
  • HR and payroll
  • Developed successful strategies and goals to penetrate new territories by assessing competitor offerings and approaches.
  • Financial records analysis
  • Sales process
  • Sales presentations
  • Team oversight
  • Recruiting and Hiring
  • Service-driven sales
  • Prospecting skills
Sales Manager, 05/2014 to 08/2019
Carrier EnterpriseSan Antonio, TX,
  • Worked with customers to understand and assess their personal needs- Explained our great program and the value we provide to prospective customers- Obtain new loan applications and make cold calls to leads in order to set appointments- Produce results by closing 19.5 loans per month, 16.5 with back offs
  • Performance Objectives:- Expert cold-caller/appointment setter- Set 100 appointments per month (30% show-rate)- Generated 50% of your own leads in addition to those provided by management- High closing percentage.
  • Developed and implemented new sales strategies to update product lines.
  • Generated sales by executing complete sales cycle process and break-even rate-tracking through contract negotiations and close.
  • Planned and executed in-store promotional events to increase customer engagement and sales revenues.
  • Analyzed and assessed market shifts to maximize opportunities and establish possible leads into new markets.
Home Based Call Center Manager, 12/2009 to 04/2014
  • Review financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.
  • Manage staff, preparing work schedules and assigning specific duties.
  • Establish and implement departmental policies, goals, objectives, and procedures, conferring with board members, organization officials, and staff members as necessary.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Improved customer satisfaction by finding creative solutions to problems.
  • Improved operations by working with team members and customers to find workable solutions.
  • Performed site evaluations, customer surveys and team audits.
Mortgage Broker/ Marketing, 01/2006 to 10/2009
  • Responsible for the loan from application through post-closing.
  • Required to act as a liaison between the broker office and approved lenders, ensuring that all documentation is compliant.
  • Knowledge of Point/Calyx.
  • Built business base by word of mouth as result of maintaining positive relationships with former borrowers.
  • Clarified all details in regards to the mortgage loan process so that the borrower was well-educated.
  • Counseled clients on the home purchasing and loan process, as well as on industry topics.
MORTGAGE BROKER, 12/1999 to 05/2006
Peachtree FinancialCity, STATE,
  • Evaluated loan applications and documentation by confirming credit worthiness.Improved loan applications and documentation by informing applicant of additional requirements.Rejected loans by explaining deficiencies to applicants.Approves loans by forwarding applications to loan committee.Completed loan contracts by explaining provisions to applicant; obtaining signatures and notarization's; collecting fees. Helped customers by answering questions; responding to requests. Maintained customer confidence by keeping loan information confidential. Updated job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations. Accomplished bank mission by completing related results as needed.
  • Served as liaison between borrowers and lenders and collaborated with both parties to obtain optimal loans for home purchases.
  • Presented and processed client loan documents and ensured comprehension of essential language.
  • Built business base by word of mouth as result of maintaining positive relationships with former borrowers.
  • Clarified all details in regards to the mortgage loan process so that the borrower was well-educated.
Education and Training
High School Diploma: , Expected in 07/1978
BAYSIDE HS - Bayside, NY,
: Business Administration And Management, Expected in
DIPLOMA : PSYCHOLOGY oF SALES, Expected in 04/2015
2-14 License/2-40 License : Life Insurance/Health Insurance , Expected in 02/2019

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School Attended
Job Titles Held:
  • Sales Manager
  • Home Based Call Center Manager
  • Mortgage Broker/ Marketing
  • High School Diploma
  • Some College (No Degree)
  • 2-14 License/2-40 License

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