Used to be sale Manager who continually maintains a positive attitude while interacting with demanding clients. Serves as the primary point of contact for both in-house and external phone and website queries. Motivated customer service specialist with over the phone years retail experience in a fast-paced, team-based environment. Sales professional adept at tracking and following up on hot leads, managing accounts and building long-term relationships with customers. Friendly and enthusiastic who consistently meets customer service satisfaction goals. Customer Service Representative who achieves high levels of customer satisfaction.
45 WPM typing speed
Works well under pressure
Certified Computer Office Assistant
Professional phone etiquette
MS Windows proficient
Credit card processing
Customer service specialist
Calm under pressure
Passion for travel
MS Windows expert
Multi-line phone talent
Team leadership skills
Cash handling expertise
Excellent time management skills
Sales ManagerSeptember 2012 to April 2013 FMI Air Charter Pte Ltd - Yangon, Myanmar
Developing sales strategy and territory plan, monthly/annually.
Prospecting target customers via face to face visits with travel and tour operators as well as via e-commerce; phone/fax.
Meeting with corporate and leisure transportation outlets.
Communicating with Embassy, Consulate, Mission, Chambers of Commerce, Local business and Diaspora.
Preparing and distributing point of sales materials.
Identifying and participating in local and national trade shows, workshops and travel association meetings.
Monitoring and analyzing sales revenue.
Managed office supplies, vendors, organization and upkeep.
Answered and managed incoming and outgoing calls while recording accurate messages.
Assisted with event planning, including associated travel and logistical arrangements.
Sales & Marketing Executive and Brand ExecutiveSeptember 2011 to June 2012 Myanmarindobest - Yangon, Myanmar
liaising and networking with a range of stakeholders including customers, colleagues, suppliers and partner organizations Managing budgets Communicating with target audiences and managing customer relationships Managing the production of marketing materials, including leaflets, posters, flyers, newsletters, e-newsletters and DVDs Writing and proofreading copy Liaising with designers and printers Organizing photo shoots Arranging for the effective distribution of marketing materials Maintaining and updating customer databases Organizing and attached such as customer questionnaires and focus groups Contributing Developing, marketing evaluates.
Opened and properly distributed incoming mail.
Customer Service ExecutiveOctober 2008 to March 2010 BMC International College Pte Ltd - Singapore
Deal directly with customers either by telephone, electronically or face to face and Respond promptly to customer inquiries handle.
Resolve customer complaints manage customers' accounts record details of inquiries, comments and complaints record details of actions taken maintain customer databases manage administration communicate.
Coordinate with internal departments follow up on customer interactions provide feedback on the efficiency of the customer service process.
Answered product questions with up-to-date knowledge of up coming classes
Traffic AssistantAugust 2005 to October 2006 Air Bagan Ltd
Establish and maintain positive relationships with clients, vendors and ads agencies members ensure proper circulation of information Maintain file records for each broadcast-ed material Handle and coordinate correspondence Handle income telephones Use media equipment to fulfill job duties Provide technical support when necessary.
Loaded, stowed and unloaded baggage, cargo and freight, and submitted completed documentation to management.
Explained the use of safety equipment and answered passengers' questions.
Addressed passengers' concerns about delayed and canceled flights and resolved the issue through [Action].
Greeted passengers, verified tickets and directed passengers to assigned seats.
Checked air cargo against documentation to identify and resolve any discrepancies.
Maintained a friendly, positive attitude when dealing with distressed passengers.
University of Yangon 2004Yangon, Myanmar Bachelor of Arts: Economic
Singapore Poly technique 2010Singapore Specialist Diploma : System Development Technology
Nangyan Institute of Management 2007Singapore Diploma : Tourism and Hospitality Management
Living with my Style
2009 Telephone Technique