Energetic and experienced management professional with a results driven approach to sales and finance. Specializing in understanding the requirements of each customers needs helping to reach each of their short and long term goals.
Challenged a seasoned team of Sales associates to refine and improve there craft. Brought a new energy and excitement to the sales team. Implemented new sales processes and techniques that simultaneously increased profitability and customer satisfaction. Held product presentation training to improve sales consultants overall knowledge and closing ratios. Took a direct and honest approach to the pricing scheme to improve the ease and effectiveness of negotiations. Focused on high customer retention and increased referral business.
Led a high energy competitive sales team with a meticulous attention to process. Developed and maintained a good working relationship with lending institutions and manufacturer personnel. Held the entire sales staff accountable for complete customer satisfaction. Set individual and store quotas on a monthly basis to achieve maximum productivity. Worked with the sales team to develop a plan of action to meet sales goals.
Conducted customer interviews with Internet, phone and walk-in prospects to develop an understanding of their buying wants and needs. Located the vehicle to best fit their practical uses as well as there budget. Explained the features and benefits of the specific vehicle as they pertain to each individual client. Negotiated and finalized the terms of sale while working to grow long term business relationships.
Read and analyzed inquiries to the United States Census Bureau. Researched and developed fact based responses. Created templates to generate a faster response time on general questions. Delivered thorough and concise responses to a focused audience strategically answering complex questions.
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