Exceeded corporate target for customer satisfaction for 3 months in a row.
Promoted to Call Center Manager in 9 months
Fulfilled all supervisory duties when Store Manager was on vacation.
Maintained a steady flow of material through production lines by keeping production charge lines loaded and discharge racks unloaded.Loaded proper materials while abiding by all safety and legal standards.Inspected plastic panels for proper part identification.Evaluated production processes and equipment to find opportunities for improvement.Operated manufacturing equipment to maximize product throughput and minimize downtime.Completed sawing, sanding, trimming, routing, cleaning and bonding duties.Met production goals through timely changeover and proper set up of injection molds and work stations.Entered data into manufacturing batch records and opened problem notifications when required.
Collected customer feedback and made process changes to exceed customer satisfaction goals.Made reasonable procedure exceptions to accommodate unusual customer requests.Provided accurate and appropriate information in response to customer inquiries.Demonstrated mastery of customer service call script within specified timeframes.Addressed customer service inquiries in a timely and accurate fashion.Developed effective relationships with all call center departments through clear communication.Worked with upper management to ensure appropriate changes were made to improve customer satisfaction.Built customer loyalty by placing follow-up calls for customers who reported product issues.Formulated and enforced Service Center policies, procedures and quality assurance measures.Trained staff on how to improve customer interactions.
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