sales generalist operations resume example with 9+ years of experience

Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,

Hello! My name is Jessica Claire, and I am a professional with a Bachelor's degree in Business Administration and Human Resources Management. With over several years of experience in retail and security management, I have developed deep expertise in management and demonstrated exceptional abilities in leading teams to success. My track record includes repeatedly exceeding goals and expectations by empowering and motivating team members. My sharp eye for detail, excellent communication skills, and strong work ethic enable productive collaboration with colleagues and make me a valuable asset to any organization.

  • Stock Replenishment
  • Order Processing
  • Client Account Management
  • Client Service
  • Product Management and Pricing
  • Product and Service Knowledge
  • Product Merchandising and Distribution
  • Customer Service
  • Training and Development
  • Safety and Security Procedures
  • Daily Status Reports
  • Uniform Evaluations
  • Report Writing
  • CCTV Monitoring
  • Security Officer Training
  • Weapons Screening
  • Security Team Leadership
07/2016 to 05/2018 Sales Generalist Operations Lands' End | Stevens Point, WI,
  • Successfully opened a flagship store located on Fifth Avenue, demonstrating strong organizational and leadership skills
  • Greeted and engaged customers with professionalism and enthusiasm, providing expert knowledge on store products and services
  • Advised and assisted customers uniquely in selecting merchandise that satisfied their individual needs and preferences, tailoring suggestions accordingly
  • Precisely and accurately handled cash, credit, and other modes of payment with accountability and integrity
  • Effectively managed and executed returns, exchanges and other merchandise adjustments; in strict adherence to company policies
  • Ordered, arranged, and managed the availability of merchandise together with regular communication to track items across stores in the network, while simulating real-time tracking
  • Received, inspected, sorted, and stocked shipment orders with accuracy and expediency
  • Followed specific company visual standards to replenish and refresh merchandise displays on shelves, racks, cases, bins, tables, and mannequins, using ROYGBIV with excellent visual appeal
  • Procured new arrivals, managed stocks, and maintained multifold sales operation processes in alignment with company procurement and inventory guidelines.
03/2009 to 05/2016 Security Team Leader Aaa Northern California, Nevada & Utah | Davis, CA,
  • With work experience at multiple high-end Venues such as the Barclay Center,
  • Waldorf Astoria, , Radio City Music Hall, Penguin Random House, Saks Fifth Avenue
  • Professionally answered calls and provided directions and instructions to visitors and guests in the building, displaying excellent communication and customer service skills
  • Monitored lobby traffic, controlling access, and alerting residents to incoming guests and deliveries
  • Maintained professional appearance the communal areas such as hallways, lounges, elevator, including maintaining a security presence approach
  • Managed visitor and contractor entry/exit authentications while maintaining accurate and timely records
  • Monitored and authorized entrance and departure of employees, visitors, and other individuals to prevent theft and unauthorized access
  • Recorded daily activities and unusual occurrences, such as equipment or property damage, theft, presence of unauthorized persons
  • Completed detailed daily reports professionally conveying such observations and records
  • Responded swiftly and effectively to emergencies such as fire, breaches, seeking appropriate authorities, setting a system in place for emergency or crisis management
  • Answered alarms promptly, investigating disturbances and alerts giving a quick response to security threats and enforcing investigations
  • Maintained effective communication with visitors, patrons, and employees preserving order and guaranteeing their protection and satisfaction.
09/2012 to 12/2013 Key Holder Aaa Northern California, Nevada & Utah | Gilbert, AZ,
  • I utilized my skills and passion for skincare, customer service and sales to help clients discover natural beauty products while achieving sales goals
  • Promoted organic skincare values to clients and personalizes their shopping experience with exceptional customer service
  • Provided high-quality facials, massages, manicures, pedicures and other spa services with efficient and gentle techniques
  • I maintained long-term rapport with clients, contributing to their overall satisfaction and enthusiasm for L'Occitane and its products
  • I maintained accurate client records, schedule appointments and keep track of necessary transactions
  • Strived to meet sales goals and cultivate customer loyalty by selling the company's brand values and services
  • Demonstrated responsibility by managing opening, closing and daily cash handling procedures of the store
  • Managed retail operations and contributed to sales growth by generating new business opportunities
  • Worked in collaboration with the Retail Area Manager for better strategic management and higher profits
  • Verified the accuracy and completeness of all financial transactions
  • Built and maintained valuable client relationships by ensuring a high level of customer care
  • Led a team of sales associates and provided effective coaching on sales and customer service.
11/2009 to 08/2012 Sales Associate Bergdorf Goodman | City, STATE,
  • Motivated sales professional with a challenging role in a dynamic, high-end retail environment
  • My expertise included customer services, sales, and effective communication skills to exceed sales targets and build long-term customers
  • Effectively handled customer inquiries and special needs, managing call traffic with professionalism and exceptional customer service
  • I managed high-profile client accounts by prioritizing high-end customer needs and communicating with team members for prompt service delivery
  • Packaged, collated, and processed orders in a timely manner with excellent attention to detail and care to contribute to a positive shopping experience
  • Conducted product research and stayed up-to-date on all advertised promotions and updated store inventory, facilitating better, informed decisions for customers
  • Provided front-line assistance for floor moves and displays, including appearances and grooming, presentation and replenishment of merchandise, resulting in increased customer satisfaction and improved sales figures.
03/2008 to 03/2009 Sales Associate Macy's | City, STATE,
  • Engaged customers on their shopping journey and suggestions to meet customers' specific needs with positive, dynamic communication skills with attention to detail and care
  • Provided efficient and high-quality cash handling services, including sales and returns transactions, deliveries, returns, and stock short falls
  • Effectively communicated with management to address concerns and deliver a positive customer experience consistently
  • Conducted customer-oriented research to facilitate high-end product offerings, and promoted brand awareness
  • Provided exceptional customer service, sales, and interpersonal skills
  • Ability to multitask, work well under pressure, prioritize, and manage time effectively
  • Strong work ethics and leadership skills
  • Skilled in handling point-of-sale operations with proficiency in cash handling and inventory management
  • Strong knowledge of high-end retail brands and their offerings
  • I was proficient in Microsoft Office
  • Received positive feedback from clients on outstanding sales customer service experiences
  • I provided clear structure with impressive career aspirations that assisted with marketing and highlighted my qualifications to work long term with my high-end employer.
Education and Training
Expected in 06/2023 to to Master of Business Administration | Human Resource Management CUNY Lehman College, Bronx, NY GPA:
Expected in 06/2023 to to Bachelor of Business Administration | Human Resource Management Lehman College, Bronx, NY GPA:
Expected in 06/2021 to to AA | Liberal Arts & Sciences CUNY Hostos Community College, Bronx, NY GPA:
Expected in 06/2006 to to High School Diploma | Pelham Preparatory Academy, Bronx, NY GPA:
Expected in to to Associate | Arts , , GPA:
Additional Information
  • Awards , Dean's List Lehman College June 2022

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Resume Overview

School Attended

  • CUNY Lehman College
  • Lehman College
  • CUNY Hostos Community College
  • Pelham Preparatory Academy

Job Titles Held:

  • Sales Generalist Operations
  • Security Team Leader
  • Key Holder
  • Sales Associate
  • Sales Associate


  • Master of Business Administration
  • Bachelor of Business Administration
  • AA
  • High School Diploma
  • Associate

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