To practice and ensure all team members are providing the best customer service possible to all guests. To assist in all areas of store efficiency as needed to meet the goals established within the store on a daily basis.Floor Supervisor with nine years experience. Areas of expertise include
First master club fitter in the store that was certified to fit clubs for every vendor including by appointments only.
Won four sales contests with trips to California and Pinehurst.
I served as the Club Ambassadors with Taylor Made Golf for six years.
I currently serve on staff as a club ambassador with Calloway for three years.
Inducted into Calloway Golf's sales Hall of Fame in 2015.
Sixty Thousand square foot store and gross sales per year between seven and a half and eight million dollars.
I have been employed by Golfsmith for the past nine years since the store's opening with seven years of sales and service and two years until current as Clubs and Floor Supervisor..
Customer- and service-oriented
Cash handling accuracy
Inventory control procedures
Loss prevention comprehension
Retail merchandising expertise
Ability to mediate disputes
Excellent communication skills
Reading comprehension skills
Written and oral communication skills
Reliable and punctual
01/2014 to Current
Sales Floor SupervisorGolfsmith － Raleigh, NC
To ensure every customer id spoken to and asked if need help in a timely manner
Train, coach, and teach club associates selling, fitting, and overall customer service care with Golfsmith policies and procedures.
Supervised seven to eight club associates and ensured training of each employee in custom fittings, preparing and successfully completing all certifications presented by each vendor. Assisted with facilitation of all completed training provided by the company's intranet site.
Opened store in the mornings, ensured the safe was closed and balanced in the morning, counted and ensured five cash registers were ready for business each day and scheduled all lunch and break times for all staff.
Ensured all all eight of the foresight units were operating efficiently to collect data for custom fittings.
One of my duties was to produce revenue. I sold between 800,000 dollars to One million dollars in sales inventory annually and was named top salesman in the store for the past seven years.
Duties included supervision of two associates, maintained the golf range, ensuring the launch monitors worked effectively, fit customers for their golfing needs, cleaned the range, kept all demo clubs neat and orderly.
Position was enhanced in 2009 and position was changed to Sales Caddy.
I was appointed to Taylor Made Store Ambassador and certified over the past five years To maintain Taylor Made status.
The position allowed me to answer any questions about the Products and assist the team with any questions about Taylor Made fittings.
While at Golfsmith I have completed all necessary certifications and asked to become a master club fitter.
01/2000 to 01/2005
Route SupervisorSara Lee
Duties included training route sales associates, assigned routes, including training of hand Held computers, practiced safety regulations, ensures policies and procedures for DOT Requirements were met and maintained.
Ran open routes, taught store managers about Creating, implementing, and managing store space.
Provided quality improvement measures To more effectively develop and maintain established routes.
Assisted with the team to Improve, develop, and maintain a positive work environment with internal and external Customers.
High School DiplomaPeachtree High School － Dunwoody, Georgia, USAHigh school diploma
degree program undeterminedWest Georgia University － Carrolton, Georgia, USA
I went to college in hopes to attain a degree. At the time I had no real idea of what I wanted to do. I left school in hopes to return on a path to further my education.
Instead, I focused on a lifelong mission in hopes to better my opportunity in an outside sales position as my development and skills have given me an opportunity to excel in the field.
I have a number of years in the business world and have developed professionally. My ethics and sales principles have exceeded at a management level.
Practiced and expected to meet highest standard of customer service
managed sales force in clubs area to promote individual sales success
monitored all sales acuity and provided feedback for personal improvement
Promoted neat and improved morale of sales force
Assisted with development and practice of company policies
Collected data by means of annual sales to judge sales potential of each associate
Promoted safety and loss prevention policiesas directed by Golfsmith