Global Business Development / Expanding Distribution Channels / Presenting Technology Solutions Respected executive with distinguished 30-year career leading sales operations for turnaround and high growth Organizations. Extensive expertise in client needs and analysis with a consultative approach to software and application sales. Business Development & Expansion Sales Team Building and Leadership Market Planning & Positioning Key Account Relationship Management Muti-channel Product Distribution New Product Technology Launches Advanced Technology Integration Executive Negotiations & Presentations Building Alliances & Partnerships Regional Personal Development and Review Qualified [Job Title] with [Number] years in fast-paced customer service and call center environments. Personable and professional under pressure. Call Center Representative versed in customer support in high call volume environments. Superior computer skills and telephone etiquette. [Job Title] excelling at customer satisfaction and retention. Pre and post-sales support specialist. Flexible and hardworking in deadline-driven environments. [Job Title] driven to exceed sales goals and build long term relationships with customers. Delivers positive experiences through high-quality customer care. Excellent communicator with [number] years in a demanding call center environment as a Customer Service Representative. Patient and empathetic [Job Title] with extensive background in conflict resolution and customer care. Desires a [Job Title] role. Customer service professional seeking a management role. Skilled in training staff and establishing rapport with clients. Self-motivated with exceptional communication and computer capabilities. Friendly Sales Associate adept at working in diverse retail and customer service environments.
Trusted key holder
Creative problem solver
Exceptional communication skills
MS Windows proficient
Strong client relations
Floor set design expertise
Training development aptitude
Proficient in cash management
Local/state health laws knowledge
Shipping and receiving professional
Cash flow management
Strategic sales knowledge
Credit card processing
Multi-line phone talent
SALES EXECUTIVE / MIDWEST REGIONAL MANAGER, 01/2001 to 01/2013 MAC TRANSPORTATION, TIRE & TRAILER SERVICE, LLC – Cincinnati, OH
Recruited to achieve revenue targets through the development of dealer channels in the Midwest region; assess and monitor regional market needs relative to industry trends; direct the improvement & execution of software application sales methodologies to enhance dealer channel strategy objectives; advise distribution centers on policies Operating procedures to ensure functional effectiveness of business for this Midwest leader in Tire Distribution.
Selected Accomplishments: Boosted sales revenue of existing distribution centers by 70% in only 12 months.
Grew Midwest regional distribution centers by 90% from 1 to 10 dealers.
Increased Midwest corporate sales from $1.1 million to $5 million.
OPERATIONS MANAGER, 01/1991 to 01/2000 MIDWEST PAPER CO. INC
Managed Distribution Sales and Purchasing product.
Development and Marketing for this leader in product innovation within the small independent owners.
Develop business and functional requirements for products.
Highly accomplished enterprising visionary combing outstanding sales & marketing talents with high caliber general management qualifications.
Employee hiring and Development in charge of 7 to 10 Employee's while overseeing Accounts Payable and Receivable.
Negotiated contracts and devised a "Service Team" approach for company accounts.
Liaised with Customer Service Manager developing QC reporting process across all contracts streamlined the sales presentation process through the creation of a Product Development Database" with immediate access to product and pricing information.
EASTSIDE LAWNCARE BRANCH MANAGER, 01/1982 to 01/1990 Eastside Lawn Care – Cincinnati, OH
Managed Sales, Operations and Design projects built an impressive record of achievement and advancement through a series of responsible positions.
Estimating, design and completing jobs upon contract endings.
Developed new business straggles to increase business.
Split company into Lawn care & Landscaping Divisions.
Developed advertising methods through local yellow pages, door to door and telemarketing phone calls.
Managed design, operations, estimating and collections.
High School Diploma: 1981 Anderson High School - Cincinnati, OH