Identified over a million dollars in undeclared freight. Implemented a process for operations department to identify mis-declared freight Member of an award winning process improvement team responsible for outlining company processes during acquisition, merger and internal re-organization at Sealand Services. Negotiated with at risk major account with aging billing to recover $800k in past due, disputed charges. Created a Retail Industry handbook to identify solution opportunities. Retail opportunity trainer for inside sales at two US call centers and one Canadian service call center. Engaged one of the largest company accounts at IBM in an area of diminished business. Identified the customer issue and resolved a matter with legal. This resulted in an increase of purchasing from $35k a year to $7.5 million within the first year of resolution. Negotiated for $600k in disputed charges with an NCR account for project work and unpaid support contract fees.
Account relationship manager, process improvement, product education, executive level escalation management, inside sales, and opportunity identification. Also involved with collections disputes and contract pre-negotiations. Technical support incident management and equipment entitlement reconciliation. Assigned accounts include small and medium businesses to large enterprises and chains. Establishes and maintains positive account relationships with existing focus accounts. Drives customer satisfaction and continued purchase of Retalix, NCR and Radiant products in various Retail segments. Focal point for NCR product portfolio. Resource engagement for project managers, account executives, accounting, services and other sales and support related groups. Project management approach for 25 focus accounts. Virtual and in office worker.
Sales support for network equipment sales, engineering services, equipment staging and warehousing, and large scale deployment services. Responsibilities include configurations to quotes, related billing needs, application of vendor discounts when automated processes not involved, returns and credit engagements, inventory location and vendor assignments, aging reports, manual pricing processes, inventory additions, and shipment tracking. Some direct customer communications, invoice reconciliation and distribution on request, manual billing also required. Adjustments for special requests, providing client executives with quotes, projected commission and budget information also part of this role. Some after hours support provided on call as needed.
IBM CONTRACTOR. Coordinator for technical solution recommendations of refurbished mid-range server and storage equipment sales. Order processing and shipping management. Account manager for designated focus accounts. Virtual worker.
Lead inside sales agent, industry and product trainer for Retail Store Solutions North America. Retail direct and VAR territory manager, industry trainer, multi-level marketing planning, execution and analysis. Team leader supporting manager in general team support and training as well as assisting with monitoring and working with the manager with attendance, communication and relationship and teaming issues. Travel several times a year.
Inbound and outbound cargo documentation specialist. High volume processing of billing documentation for freight services. Truck and Rail dispatcher for intermodal operations and transportation. Responsible for checking and clearing internal documents and releasing freight for customer receipt according to changing US regulations for documentation, transportation and customs release. Responsible for the timely, accurate, cost efficient movement of freight. Responsible for managing equipment pools in assigned truck and container yards. Responsible for selecting and managing trucking companies to support my territories and for the billing of their charges in the system. Responsible for some rate negotiations with trucking companies. This included acting as the account manager for several high priority accounts. Hazmat certified.
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