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sales development manager resume example with 12 years of experience

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Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000, resumesample@example.com
Summary
  • Dear , I’m interested in the position of , and I’m an ideal fit because I have years of customer service experience and the qualifications required to fill this role. My diversified work experience has allowed me to learn and grow in many areas, from providing an exceptional customer experience, Strong organizational skills and attention to detai, ability to multitask and prioritize tasks effectively, excellent communication skills, both written and verbal. I also have knowledge wih QuickBooks entries, experience with Mac computer, Microsoft Word Office, Exel, Reception Duties, and Basic Accounting. Knowledge of construction industry and banking industry. Confident and experienced in the use of social media, tablets, smart phones, online tools, and applications. High-level knowledge of personal, commercial and partner offers, and how eachcan best serve customers’ individual needs.
  • Highly skilled at helping people who don’t find digital applications intuitive to gain confidence in how to use them and to understand their benefits.
  • Projects a professional presence.
  • Basic knowledge of specialized sales and business banking solutions to refer to specialists. From me, you will get a friendly professional passionate about providing outstanding customer service and committed to performing at the highest level. Thank you for your time and consideration. I look forward to hearing from you to discuss this further.
Skills
  • Guest services
  • Inventory control procedures
  • Merchandising expertise
  • Loss prevention
  • Cash register operations
  • Product promotions
Experience
03/2022 to Current Sales Development Manager Skilljar | Portland, ,
  • Successfully sell customer promotional plans, incremental displays and equipment placements
  • Align customer's and the Coke system’s business objectives and strategies
  • Evaluate outlet opportunities for new and existing customers
  • Develop a customized business plan addressing the critical needs of the customer
  • Work collaboratively with the merchandising Supervisors and order replenishment team to ensure that revenue and profit goals are achieved, and that appropriate inventory levels and merchandising standards are maintained at each store
  • Ensures a high level of customer service and resolves issues promptly
  • Sell in promotional programs and ensure dealer compliance
  • Execute channel and customer promotions/programs that leverage national brand strategies
  • Proactively arrange time and territory to achieve optimum face-to-face selling opportunities
  • Lift, carry and position product (weight up to 50lbs).
07/2020 to 04/2022 Office Administrator Forward Air | , ,
  • Greet and assist office visitors as necessary
  • Answer and direct incoming phone calls and emails
  • Handle walk-in and call-in inquiries
  • Order and manage office supplies and equipment
  • Assist the sales team as needed
  • Dispatch couriers for customer deliveries
  • Deposit cheques and handle other financial transactions
  • Update inventory records and assist with inventory tracking
  • Receive stock from suppliers and manage related documents
  • Perform duties as required
  • Invoice entry, account reconciliation, filing and direct communication with suppliers
  • Process payroll, payroll tax, GST remittances and ROE’s.
03/2018 to 07/2020 Customer Service Representative Poolcorp | , ,
  • Welcome customers warmly and meet their banking service and transactional needs with seamless execution
  • Identify customer needs and initiate referrals to BMO colleagues
  • Supports customer requests for banking services, including handling transactions and supporting customers who walk into the branch
  • Offers advice and guidance on available digital and self-serve options with the goal of making it easy, simple, and fast to bank
  • Review customer profiles and engages customers in a needs-based conversation to identify potential opportunities and address everyday banking plans and credit card needs
  • Contribute to meeting branch business results and the customer experience
  • Manage loads, and reconcile cash transactions between treasury and various branch units
  • Follow through on risk and compliance processes and policies to ensure we safeguard our customers’ assets, maintain their privacy, and act in their best interest
  • Maintain current knowledge of personal banking products, practices, and trends and integrates into customer conversations
  • Identify and report suspicious patterns of activity that are suspected to be related to money laundering
  • Comply with legal and regulatory requirements for the jurisdiction and protects the Bank's assets in compliance with all regulatory, legal, and ethical requirements.
05/2011 to 02/2018 Banking Advisor/Account Manager RBC | , ,
  • Collaborate with partners to identify referral opportunities that further grow the customer relationship
  • Assist personal and business clients with their everyday banking needs -Complete bank transactions accurately, respond to client inquiries and interact with clients throughout the branch to offer assistance and advise -Contribute to sales goals by assessing client needs and providing solutions and advice
  • Take ownership of client problems, empathize, and develop satisfactory solutions at first contact
  • Open accounts, discuss and sell investments, and process personal loans and mortgages.
Education and Training
Expected in to to Bookkeeping (Levels 1 & 2) | , , GPA:
Expected in to to Quick Books Financial Counselling | , , GPA:
Expected in to to Diploma | , , GPA:

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Resume Overview

School Attended

Job Titles Held:

  • Sales Development Manager
  • Office Administrator
  • Customer Service Representative
  • Banking Advisor/Account Manager

Degrees

  • Bookkeeping (Levels 1 & 2)
  • Quick Books Financial Counselling
  • Diploma

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