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Sales Resume Example

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SALES
Professional Summary
I want a challenging occupation where I can allow my innovations to expand with experience immensely.  Motivated customer service specialist with over 5 years of retail experience in a fast-paced, team-based environment. Expertise in delivering support services and resolving customer complaints. Friendly and hard working associate ready to give it all I have.
Skills
  • Trusted key holder
  • Creative problem solver
  • Exceptional communication skills
  • MS Windows proficient
  • Quick learner
  • Strong client relations
  • Proficient in cash management
  • Strategic sales knowledge
  • Cash flow management
  • Multi-line phone talent
  • Team player
  • Reliable
  • Goal-oriented
  • Decisive
  • Fluent in English
  • Fluent in Spanish
  • Calm under pressure
  • Analytical thinker
  • PowerPoint presentations
  • Excellent interpersonal skills
  • Natural leader
  • Composed
  • Crisis communication
  • Superior verbal and written communication skills
  • Flexible schedule
  • Computer-savvy
  • Organized
Work History
Sales08/2014 to Current
Company Name – City

  • Described product to customers and accurately explained details and care of merchandise.
  • Earned management trust by serving as key holder, responsibly opening and closing store.
  • Politely assisted customers in person and via telephone.
  • Communicated with vendors regarding back order availability, future inventory and special orders.
  • Effectively communicated with and supported sales, marketing and administrative teams on a daily basis.
  • Answered product questions with up-to-date knowledge of sales and store promotions.
  • Scheduled weekly inventory pickups and deliveries with vendors.
  • Set up and explained new membership contracts.
Overnight Cashier02/2014 to 09/2014
Company Name – City, State
  • Maintained cleanliness and presentation of stock room and production floor.
  • Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
  • Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.
  • Scored in top 10% of employees in successful resolution of issues
  • Restocked inventory ever month and reviewed cash operation data to verify proper replenishment.
  • Folded and arranged garments in attractive displays.
  • Learned, referenced and applied product knowledge information.
Seasonal Overnight Stocking10/2013 to 01/2014
Company Name – City, State

  • Loaded truck and properly secured items to prevent damage during transportation.
  • Demonstrated use and care of merchandise.
  • Helped customers with questions, problems and complaints in person and via telephone.
  • Stocked shelves and supplies and organized displays.
  • Organized store merchandise racks by size, style and color.
  • Led merchandise selection, pricing, planning and marketing.
  • Rotated manufacturer products as needed.
  • Removed damaged, out-of-code, not-in-set and discontinued items from displays.
  • Loaded and unloaded merchandise using a ladder and pallet jack.
  • Partnered with sales representatives and managers to coordinate delivery and merchandising schedule.
Customer Service Representative06/2013 to 06/2014
Company Name – City, State

  • Answered an average of 200 calls per day by addressing customer inquiries, solving problems and providing new information.
  • Earned management trust by serving as key holder, responsibly opening and closing theater.
  • Politely assisted customers in person and via telephone.
  • Assisted customers with food selection, inquiries and order customization requests.
  • Developed reputation as an efficient service provider with high levels of accuracy.
  • Designed displays to make the theater experience interactive, engaging and reassuring.
Education
Associate of Arts: CurrentMiami Dade College- City, State
  • 3.0 GPA
  • Member of the Supernatural Movement Club
  • Coursework in Accounting, Finance and Statistics
High School Diploma: 2013Miami Senior High School- City, State

Accomplishments

  • Customer Service
    • Consistently received positive feedback from guests and created repeat business by developing long-term relationships with customers.
    • Handled guest complaints, maintaining a positive dining experience for all rest.
    • Monetary Transactions
      Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
    • Telephone Service
      Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
Skills
    Customer Service, Bilingual: Spanish & English, financial management, Marketing, Microsoft Word, presenting, Sales, Basic computer knowledge
Additional Information

  • Customer Service Award from Life 4 Cars Inc.
  • Employee of the month at Walgreen 
  • Employee of the month at AMC Theater 24
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Resume Overview

School Attended

  • Miami Dade College
  • Miami Senior High School

Job Titles Held:

  • Sales
  • Overnight Cashier
  • Seasonal Overnight Stocking
  • Customer Service Representative

Degrees

  • Associate of Arts : Current
    High School Diploma : 2013

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