Administrative Assistant focused on driving productivity by leveraging strong front office management skills.Receptionist who answers a high volume of incoming calls while handling in-person inquiries from clients and colleagues. Flexible and hardworking with the drive to succeed.Offering experience in both corporate and non-profit office environments.
Successfully planned lunches and special events for groups of 12 employees.
Promoted to Sales Trainer
Advanced to Supervisor in short period
Graduated top of class for Food Preparation
Served as Vice President for Southeast Evanston Parents Association
Inbound / Outbound calls
Excellent customer service
Updated customer information in database
Quality customer service
Collected debt for Chicago Traffic Tickets
Set up payment plans
Gathered information for Bankruptcy/Garnishment
Accepted monetary transactions
Placed over 250 calls daily on behalf of service
Provided quality customer service and collected debts
Provided quality customer assistance
Trained incoming agents
Led team that earned ranking as top group for account
Responsible for answering inbound calls and for making outbound calls
Assisted in planing and scheduling daily office activities
Communicated with vendors and business professionals
Offered crisis assistance
Managed office supplies
Recommended for State of Illinois Certification as Direct Service Provider
Completed 40 hours of training in the following competencies: Developmental Disabilities, Human Rights,Abuse & Neglect, Human Interaction & Communication, Service Planning, First Aid & CPR and Basic Health & Safety
Completed 80 hours of training in Basic Computer skills and Parenting
Completed Food Preparation & Sanitation training, as well as on the job training as a Line Chef and working the salad bar
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