Self-motivated, detail-oriented, customer-friendly individual who wants to grow with a company. in the field of customer services and sales where my expertise and experience can be effectively utilized in Customer Services, Sale, Banking Services, Airline, Department Stores and Call Center. Customer Service Representative. 8 years' Experience Call Center Settings Provide exceptional service, Building rapport and loyal relationship with customers, solving problems, increasing sales. Eight years' experience providing customer support in busy call center environment for business to business projects. Including handling inbound and outbound call for Private Sector Company. Soliciting new and renewal magazine subscriptions, and bill collecting. Served as mentor and assisting Team Manager during manager absence tasks with responsibilities loading projects leads and monitoring system. An unwavering commitment customer service, with the ability to build productive relationships, resolved complex issues and win customers loyalty. Strategic-relationship/partnership building skills, listen attentively, solve problems creatively, and use tact and diplomacy to find common ground and achieve win win outcomes.
Worked with company systems such as Live Support and diligently completed all assigned tasks, working overtime as needed.
Interacted with 50+ affiliate stations in US and Puerto Rico, ensuring reliable and high-speed delivery to residential and small-business customers.
Sales/ Customer Service Agent January 2010 to February 2014ADS Global Ltd
Report directly to the Team Manager and Project Manager on multiple tasks and projects for Business to Business (B2B) such as free publication magazines as well as Webinars/Event and paid publications.
Maintain call list for paid and free renewing and offering new customers yearly magazine subscriptions and updating of their accounts on individual and company group payment method of credit card checks and billing invoice.
Key accomplishment Supervise a high-volume workload within a deadline-driven environment.
Resolved an average of 15 sales in any given week and consistently met performance benchmark in all areas.
Top performer in the Quality department for communication skills, building rapport, listening skills, problem resolution and politeness Set-up milestone and participate in meetings with clients to establish project goals to meet expectations for maintaining an average of 4-5 sales per day on both paid and new publications with revenue of $15.5 per hour (RPH).
Meet company target and expectations by accomplishing Project targets were achieved on a daily basic.
Recipient of Award agent of the month and Most Etiquette and agent for the year twice.
Became the lead go-to person for the testing of new magazine subscription project model on it operational ability and system functions to determine the amount of new sales that can be accomplished and particularly provide feedbacks and report for project manager for client reviews.
Moreover demonstrate to new reps screening project model functions on input/output.
System start-up and log out and various function of the project model and evaluating there performance on logging and dispositioning of calls correctly; assisting with challenging calls was one of the company's primary mentors of both new and established employee.
Assigned to B2B projects with daily duties consist of soliciting new and renewal magazine subscriptions updating and maintaining records for various types' business to business companies.
Collection Agent Representative November 2006 to April 2008Outsourcing Management International/Alliance One Inc
Responsibilities includes, produces outsourcing for Capital One and JPMorgan bank for delinquent credit card bills.
Collection agent representative preforming collection on delinquent credit card debts through telephone communication and prepare written notation of conversation from customer via inbound and outbound calls.
Negotiating and offering settlement for pay in full are monthly payment plan, customers payment via credit card and checks verification, updating and maintaining records, as well as sending payment notice and statements by mail to customer for reminder.
Recipient of Certificate in enhancement in Initial Collection Training.
Graduate : 1997Maldon High School
Schools and courses attended:
*New era business institute 2005-2007
*B-CAN Business Vocational Training Network Ltd 2006
B2B, basic, billing, Call Center, communication skills, credit, client, clients, Customer Service, Internet Explorer, listening, logging, meetings, Excel, mail, Power Point, Word, Negotiating, Network, New era, Internet Research, problem resolution, publications, publication, Quality, rapport, sales, telephone, written