I served as customer service rep for an air duct cleaning company, not only resolving customer concerns I also did sales as customers would call in.
As sales auditor I called customers to verify that the sales person gave proper information about what the customer would receive and the cost involved. Often I would have to make changes to the customers order to meet their needs and expectation. During a general customer service call I would attempt to change a customer complaint into a customer concern and make every attempt to resolve the concern. I consistently scored very high on mystery calls from corporate.
Served as the lead associate in this pet industry retail store. I worked primarily in the area that involved caring for animals, keeping shelves stocked and serving customers as needed. I was recognized by the management for doing an outstanding job by awarding me the associate of the year.
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