LiveCareer-Resume

sales clerk manager resume example with 5+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary

Enthusiastic and committed individual seeking a hostess position in the Hospitality industry to utilize my refines, articulate and professional disposition in the provision of exceptional service to customers Customer-oriented Retail Manager with over 10 years of experience in building relationships, developing marketing campaigns, cultivating partnerships, retaining top accounts and growing profit channels. Knowledgeable in OnQ and Opera . Tactical team builder with expertise in introducing products, implementing pricing models and determining customer needs to deliver effective solutions.

Skills
  • Product and service management
  • Team oversight
  • Energetic
  • Recruiting and hiring
  • Exceptional multi-tasker
  • Compelling leadership skills
  • Product knowledge
  • Continuous improvements
  • Communication and engagement techniques
  • Service-driven sales
  • Credit card payment processing
  • Report creation
  • Call Center Operations
  • Problem-solving abilities
  • Fleet dispatching
  • Shipping and receiving understanding
  • Clerical support
  • Transportation solution development
  • Microsoft Office expertise
  • Customer relations
  • Stockroom procedures
  • Inbound and Outbound Calling
  • Route management
  • Multi-line phone systems
  • Administrative skills
  • Effective planning
  • Listening skills
  • Hospitality services
  • Payment processing
  • Cash transactions
  • Credit and cash payments
  • Safety and security procedures
  • Reservations
  • Inventory counting
  • Data entry
  • Communication
  • Teambuilding
  • Relationship building
  • Organization
Education and Training
Edon High School Edon, OH, Expected in 05/1985 High School Diploma : - GPA :
  • Major in English
Experience
Vpne Parking Solutions - Sales Clerk Manager
Highland Beach, FL, 09/2016 - Current
  • Pick up order Delivery to customers address Key Skills CUSTOMER SERVICE RESERVATIONS HANDLE CASH MANAGEMENT Communication Working in Hospitality is the most rewarding career for me.
  • I enjoy working with the public and helping my customer.
  • I find meeting new people from different countries is very interesting.
  • Customer Service is a rewarding career to be involved in.
  • Leadership I WAS A MANAGER FOR A&W RESTURANT IN HUSTON TEXAS.
  • Grouped and routed deliveries according to designated areas to maintain efficient delivery times.
  • Delivered rush merchandise on tight schedules to meet customer targets.
  • Handled merchandise in accordance with product handling standards.
  • Communicated frequently with dispatch to relay route changes and delays impacting customer delivery timetables.
  • Satisfied recordkeeping demands with accurate invoicing, shipping paperwork coordination and daily logs outlining field activities.
  • Maintained professional network of potential clients and business opportunities.
  • Boosted team morale and overall sales volume by creating employee incentive sales contests.
  • Created and finalized quotes to complete deals between company, vendors and customers.
  • Formalized sales process to enhance operations and promote acquisition of new customers.
  • Tracked monthly sales to generate reports for business development planning.
  • Achieved company growth for several consecutive years through market expansion and sales.
Penn National Gaming - Front Desk Clerk/Night Auditor
Effingham, IL, 10/2021 - 11/2021
  • FOR A PRIVITE OWN CLEANING COMPANY.
  • Handled night audit paperwork, verification of daily room occupancy and hotel revenue reviews.
  • Assisted hotel guests with check in and out procedures courteously.
  • Answered phones to respond to customer inquiries and transfer calls to appropriate staff members.
  • Managed late check-ins and provided information on hotel amenities, including dining establishments, spa hours and room service.
  • Documented wake-up requests and set up automatic calls in system.
  • Completed nightly updates to hotel rates and individual room charges.
  • Checked auditing discrepancies by reconciling cash drop and credit card transactions.
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
  • Maintained cleanliness of bathrooms, lobby and front desk.
  • Directed and trained new staff on procedures, service standards and productivity strategies and provided assistance and mentoring.
  • Performed balance procedures for hotel accounts and resolved discrepancies.
  • Updated accounts and logs throughout shift to keep up with all requirements.
  • Assessed checklist on daily basis and planned shift accordingly.
  • Arranged special accommodations for guests to maintain optimal satisfaction.
  • Balanced accounts and conducted nightly audits to keep bookkeeping current.
  • Managed inventory of keys and linens each day and included all necessary information on audit reports.
GrubHub - Sub - Contractor Delivery Driver
City, STATE, 01/2017 - Current
  • CHECK IN GUEST RESERVATIONS ENDING SHIFT REPORTS CLEANING TAKING DOWN BREAKFAST FAX AND COPY MACHINE.
  • Answered phones to respond to customer inquiries and transfer calls to appropriate staff members.
  • Maintained clean and presentable reception area to maintain professional business reputation.
  • Processed payments, issued bills and kept drawers accurate to meet financial targets.
  • Handled payment processing and provided customers with receipts and proper bills and change.
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
  • Met needs of walk-in customers by staying up-to-date on room availability and current promotions.
  • Greeted incoming guests warmly, issued room keys and shared information on policies and amenities.
  • Addressed and welcomed large volume of guests to business per day, improving overall customer service and engagement.
  • Set guest and group reservations and processed check-ins and check-outs.
  • Arranged special accommodations for guests to maintain optimal satisfaction.
  • Grouped and routed deliveries according to designated areas to maintain efficient delivery times.
  • Delivered rush merchandise on tight schedules to meet customer targets.
  • Handled merchandise in accordance with product handling standards.
  • Handled customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty.
  • Communicated frequently with dispatch to relay route changes and delays impacting customer delivery timetables.
  • Located and selected merchandise to verify against delivery sheet specifications.
Vertek Logistic - Dispatcher
City, STATE, 06/2020 - Current
  • EMERSON INN HOTEL CHECK IN GUEST RESERVATIONS ENDING SHIFT REPORTS CLEANING TAKING DOWN BREAKFAST FAX AND COPY MACHINE.
  • Answered phones to respond to customer inquiries and transfer calls to appropriate staff members.
  • Maintained clean and presentable reception area to maintain professional business reputation.
  • Processed payments, issued bills and kept drawers accurate to meet financial targets.
  • Handled payment processing and provided customers with receipts and proper bills and change.
  • Met needs of walk-in customers by staying up-to-date on room availability and current promotions.
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
  • Greeted incoming guests warmly, issued room keys and shared information on policies and amenities.
  • Set guest and group reservations and processed check-ins and check-outs.
  • Performed bookkeeping activities, such as balancing accounts and conducting nightly audits.
  • Monitored dispatch board and adjusted call priorities regularly based on caller needs.
  • Tracked changes in computer system to keep records current and accurate.
  • Kept detailed and updated records of calls in physical and electronic databases.
  • Managed daily delivery and work schedules to maximize coverage.
  • Reviewed routes, daily traffic and weather conditions to adjust plans, meeting daily requirements and service needs.
  • Answered customer requests with information about product availability, shipping information and status updates.
  • Reported delays, accidents or other traffic and transportation situations.
  • Coordinated order processing, pick sheet running and invoice printing, as well as shift shipping logs and paperwork submissions.
  • Oversaw investigation and resolution of customer and vendor issues.
  • Trained over 30 employees on accurate triaging and dispatching procedures while personally handling 12 daily calls.
  • Responded to problem reports and complaints such as mechanical breakdowns, weather delays and product damage in transit.
  • Monitored shipment trailer weights and kept loads within legal and practical limits.
Manguson Hotel - Hotel Front Desk Clerk
City, STATE, 09/2018 - 06/2020
  • Answered phones to respond to customer inquiries and transfer calls to appropriate staff members.
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
  • Received incoming calls and coordinated with hotel staff to fulfill requests and resolve issues.
  • Cultivated professional relationships with guests through active response and dedicated assistance, improving customer retention.
  • Arranged special accommodations for guests to maintain optimal satisfaction.
  • Collaborated with housekeeping and maintenance staff to address and mitigate facility issues.
  • Facilitated front desk operations for busy high-volume hotel.
  • Balanced accounts and conducted nightly audits to keep bookkeeping current.
  • Input customer data into reservation software and made immediate updates to reflect room changes.
  • Processed guest payments for room charges, food and beverage charges and phone charges.
  • Handled high volume of phone calls and routed to proper guest or internal department.
  • Contacted housekeeping services and maintenance personnel regarding problems with guest rooms.
  • Reserved guest rooms over phone, in person and via computer for travelers and provided confirmations.
  • Issued room keys to guests upon check-in and answered questions regarding proper use.
  • Monitored reservations to track incoming parties and special events.
  • Developed vast knowledge of local area to provide guests with information about dining options, arts, culture and other entertainment.
Languages
English :
Professional
Negotiated :
Accomplishments
  • Developed highly effective sales training strategies as Sales Manager of a 4 -person team.
  • Consistently maintained high customer satisfaction ratings.

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Resume Overview

School Attended

  • Edon High School

Job Titles Held:

  • Sales Clerk Manager
  • Front Desk Clerk/Night Auditor
  • Sub - Contractor Delivery Driver
  • Dispatcher
  • Hotel Front Desk Clerk

Degrees

  • High School Diploma

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