Call Center Representative versed in customer support in high call volume environments. Superior computer skills and telephone etiquette.
Customer Service Representative who maintains a high level of professionalism, patience and efficiency to minimize customer dissatisfaction and increase customer loyalty.
Resourceful Customer service who consistently meets and exceeds productivity goals.
Seeking a professional and manner company to utilize my skills.
Computed Data Reports
Fielded an average of 45 customer service calls per day.
Recommended and helped customers select merchandise based on their needs.
Exchanged returned merchandise for customers quickly and efficiently.
Confirmed that appropriate changes were made to resolve customers' problems.
Exercises sound judgment in issuing credits and making exceptions to customer policies to maintain high levels of customer satisfaction.
Extended customer subscriptions, offering discounts and promotions to ensure high customer retention rates.
Processed up to 50 customer orders per day.
Trained new employees on company customer service policies and service level standards.
Described use and operation of merchandise to customers.
Received and processed cash and credit payments for in-store purchases.
Opened and closed the store, including counting cash, opening and closing cash registers and creating staff assignments.
Placed special merchandise orders for customers.
Shared product knowledge with customers while making personal recommendations.
Demonstrated that customers come first by serving them with a sense of urgency.
Worked as a team member to provide the highest level of service to customers.
Verified that all merchandising standards were maintained on a daily basis.
Addressed 9 website inquiries per day, converting 7 into renewal customers.
Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.
Prevented store losses using awareness, attention to detail and integrity.
Trained 4 new employees quarterly.
Developed highly empathetic client relationships and earned reputation for exceeding sales goals.
Computed accurate sales prices for purchase transactions.
Resolved product issues and shared benefits of new technology.
Worked under strict deadlines and responded to service requests and emergency call-outs.
Successfully interacted with customers and retail buyers to expedite orders.
Assisted customers with store and product complaints.
Managed cash stock and inventory balances accurately.
Increased store sales by 15% by upselling merchandise.
Top 10% of class
Minor in Counseling
Coursework in Education
GRADUATED WITH HONORS
Able to lift 70 pounds
Shipping and receiving
Professional and friendly
Careful and active listener
Strong public speaker
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