LiveCareer-Resume

sales associate resume example with 14+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
:
Summary

Team-oriented sales associate professional able to work well in collaborative environments and generate consistent personal sales accomplishments. Willing to adapt and change to a growing atmosphere.

Skills
  • Planning and organization
  • Scheduling and calendar management
  • Data entry
  • Conflict mediation
  • Invoicing and billing
  • Suggestive selling
  • Exceptional customer support
  • Employee management
  • Problem-solving
  • Ability to prioritize
  • Motivational leadership style
Education and Training
Ultimate Medical Academy - Clearwater Clearwater, FL Expected in 03/2016 Associate of Applied Science : Administrative Assistance And Secretarial Science - GPA :
Ashford University San Diego, CA Expected in : - GPA :
Experience
Xite Realty - Sales Associate
Richardson, TX, 06/2017 - Current
  • Answered incoming telephone calls to provide information about products, services, office hours, policies and promotions.
  • Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
  • Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service and operational goals.
  • Sold various products by explaining unique features and educating customers on proper application.
  • Recommended merchandise to customers based on needs and preferences.
  • Educated customers on product and service offerings.
  • Negotiated and closed deals with minimal oversight.
Consulate Health Care - Certified Nursing Assistant
Woodbridge, VA, 05/2016 - 06/2017
  • Fostered relationships with patients, caregivers and healthcare teams to achieve individual care plan targets.
  • Exhibited compassionate care and communication regarding issues surrounding death and dying.
  • Provided hands-on nursing care under direct RN supervision, adhering to medical center policies and procedures.
  • Conducted routine checks on standard patient vitals, including blood pressure, blood sugar and heart rate.
  • Preserved patient dignity and minimized discomfort by carrying out duties such as bedpan changes, diapering and bathing.
  • Monitored and replenished medical supply inventory, facilitating optimal availability for patient care.
  • Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status.
  • Responded to patient alarms and needs-assessment requests to identify course of treatment.
  • Documented activities and recorded information in EMR system.
  • Documented patient intake and dietary requirements and assisted with feeding.
  • Consulted with nurses to develop patient care plans and evaluate treatment options.
  • Collected specimens, monitored vitals and maximized patient comfort.
  • Cleaned and sanitized rooms and equipment using aseptic technique to prevent infection and cross-contamination.
  • Used mobility devices and Hoyer, wheel chairs, equipment to carefully and transport patients.
  • Documented information in patient charts and communicated status updates to interdisciplinary care team.
  • Examined and addressed lacerations, contusions and other physical symptoms in need of further attention.
  • Provided nursing assistance to residents in 30-bed care facility.
  • Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
  • Collaborated with interdisciplinary healthcare teams to provide high-quality patient care.
  • Managed and maintained patient rooms, shared-living areas and nursing stations.
  • Facilitated activities of daily living, including personal hygiene management, feeding and ambulation.
Ardene - Third Key Holder
West Nyack, NY, 08/2015 - 05/2016
  • Supervised successful, well-supplied and highly organized establishment thanks to consistent oversight and regular cleanliness inspections.
  • Responded to customer inquiries and delivered appropriate information after carefully researching issues.
  • Ordered merchandise with accuracy by verifying back stock and maintaining inventories.
  • Maintained detailed and accurate accounting records by overseeing documentation of sales, purchases and requisitions.
  • Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.
  • Taught junior employees how to meet operational and sales goals with proactive strategies.
  • Oversaw entire stock management process, including receiving incoming merchandise, shelf replenishment and shrinkage control.
  • Determined complete order accuracy by examining merchandise to verify price and quantity.
  • Streamlined operations and improved employee focus and productivity by prioritizing tasks prior to start of each shift.
  • Mentored employees and instructed on management of complicated sales, complex issues and difficult customers.
  • Collaborated with internal personnel and clientele to improve store operations and address concerns quickly.
  • Processed credit card payments and counted back change and currency with 100% accuracy rate.
  • Taught staff how to handle difficult situations with calm and professionalism.
  • Continuously audited store operations, slashing inventory shrinkage and reducing cash discrepancies.
  • Delegated tasks to employees based upon individual strengths and experience in sales and customer service
  • Worked one-on-one with employees to motivate while delivering constructive criticism in busy, retail environment.
  • Conducted department walk throughs to assess and remedy factors such as cleanliness, inadequate stock levels and poor merchandising.
  • Maintained inventory accuracy by accurately counting stock-on-hand and reconciling discrepancies.
  • Delivered empathy and persuasive negotiation talents to promote memorable customer experience.
  • Monitored department for signs of theft by customers or employees and implemented corrective actions to prevent recurrence.
Accor Hotels - Front Office Supervisor
Carolina, PR, 08/2007 - 06/2015
  • Monitored financial bookkeeping for accuracy and compliance, resolving identified discrepancies.
  • Guided employees through routine and complex administrative situations with decisive but motivational approach.
  • Evaluated employee job performance and motivated staff to improve productivity.
  • Fielded complaints from clients and customers and rectified issues.
  • Defined and documented office procedures, using updated SOPs to provide thorough and comprehensive training for all administrative support staff.
  • Assisted with interviewing job applicants, asking appropriate questions and offering insight and feedback to the cashier or courtesy clerk afterwards.
  • Delegated team tasks based upon each person's skill level and knowledge, which improved accuracy and productivity.
  • Mentored new employees and delivered constructive feedback to increase understanding of job duties.
  • Translated management directives into actionable mandates for front-line staff.
  • Reconciled daily cash statements and handled $10,000+ worth of financial reports.
  • Utilized active listening skills to quickly resolve problems and escalated larger issues to the Manager on duty or the store director.
  • Hired and trained Cashiers and courtesy and front desk agents and ensured compliance with company procedures.
  • Backed up all front desk employees and subbed in if there was an absence or someone was away from the office.
  • Kept a close eye on the front desk so that any issues that arose could be promptly addressed and resolved.

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Resume Overview

School Attended

  • Ultimate Medical Academy - Clearwater
  • Ashford University

Job Titles Held:

  • Sales Associate
  • Certified Nursing Assistant
  • Third Key Holder
  • Front Office Supervisor

Degrees

  • Associate of Applied Science
  • Some College (No Degree)

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