sales associate resume example with 5+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105(555) 432-1000, resumesample@example.com
Summary
Dedicated Sales Associate offering four years of success in fostering quality shopping experiences through expert needs assessment and extensive product knowledge. Proven history of exceeding sales targets and meeting customer needs with effective product solutions. Skilled in training and mentoring new associates on customer service and sales best practices.
Customer-focused Retail Sales professional with solid understanding of retail dynamics, marketing and customer service. Offering five years of experience providing quality product recommendations and solutions to meet customer needs and exceed expectations. Demonstrated record of exceeding revenue targets by leveraging communication skills and sales expertise.
Performance-driven [Industry] professional with stellar record of accomplishment in connecting with all different type of customers and driving remarkable [Product or Service] sales. Proactive, well-organized sales leader successful at meeting and exceeding targets with strategic approaches. Skilled lead generator, product demonstrator and problem-solver.
Skills
Merchandising knowledge
Retail loss prevention
Dispute mediation
Relationship selling
Cash handling accuracy
Listening skills
Reading comprehension skills
Team player mentality
Reliable and punctual
Active listening
Excellent communication skills
Verbal/written communication
Outgoing personality
Customer- and service-oriented
Accurate money handling
Customer service
Cash register operation
Time management ability
Experience
05/2019 to CurrentSales AssociateYmca Twin Cities | Prior Lake, MN,
Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
Kept apprised of emerging trends and provided informative customer service to assist in product selection.
Collaborated with fellow sales team members to achieve group targets, frequently exceeding quotas [Number]% or more.
Sold various products by explaining unique features and educating customers on proper application.
Assisted customers by finding needed [Type] items and checking inventory for items at other locations.
Helped average of [Number] customers per day by responding to inquiries and locating products.
Offered product and service consultations and employed upselling techniques.
Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service and operational goals.
Mentored team members in mastering sales techniques to consistently exceed objectives.
Trained all new sales employees on effective sales, service and operational strategies to maximize team performance.
Educated customers on product and service offerings.
Recommended merchandise to customers based on needs and preferences.
Stocked shelves and supplies and organized displays to focus customer attention on specific items.
Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
Mixed and matched paints according to customer specifications.
Stayed up to date on store promotions, payment policies and security practices.
Recommended optimal merchandise based on customer needs and desires.
Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
Communicated with customers about [Product or Service] offerings, including policies, restrictions and refund policies.
Observed customer behaviors to identify security threats and escalate concerns to supervisors.
Demonstrated products to customers, discussed features and redirected objections to capture sales.
Readied merchandise for sales floor by marking items with identifying codes and accurate pricing.
06/2017 to 05/2019Sales AssociateYmca Twin Cities | Coon Rapids, MN,
Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
Kept apprised of emerging trends and provided informative customer service to assist in product selection.
Collaborated with fellow sales team members to achieve group targets, frequently exceeding quotas [Number]% or more.
Assisted customers by finding needed [Type] items and checking inventory for items at other locations.
Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service and operational goals.
Coached team members on security risks and loss prevention to aid in mitigating store theft.
Mentored team members in mastering sales techniques to consistently exceed objectives.
Educated customers on product and service offerings.
Designed and deployed new display ideas to improve accessibility to merchandise, increasing sales by [Number]%.
Met or exceeded upselling, donation and credit card sign-up targets on consistent basis by leveraging excellent communication and interpersonal strengths.
Recommended merchandise to customers based on needs and preferences.
Stocked shelves and supplies and organized displays to focus customer attention on specific items.
Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
Helped customers sign up for loyalty programs and submitted completed paperwork.
Stayed up to date on store promotions, payment policies and security practices.
Recommended optimal merchandise based on customer needs and desires.
Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
Communicated with customers about [Product or Service] offerings, including policies, restrictions and refund policies.
Observed customer behaviors to identify security threats and escalate concerns to supervisors.
Demonstrated products to customers, discussed features and redirected objections to capture sales.
11/2016 to 05/2017CashierKing's Hawaiian | Torrance, CA,
Processed returned items in accordance with store policy.
Helped customers find specific products, answering questions and offering advice.
Provided assistance with purchases, locating items and signing up for rewards programs.
Learned roles of other departments to provide coverage and keep store operational.
Smoothly processed incoming orders, handling over [Number] transactions per day with exceptional accuracy.
Notified security of suspected theft, including descriptions of individuals and items stolen to help control store losses.
Resolved issues regarding customer complaints and escalated worsening concerns to [Job title] for remediation.
Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
Properly verified customer identification for alcohol or tobacco purchases.
Worked closely with front-end staff to assist customers.
Inspected items for damage and reported issues to supervisor to return unsalable merchandise and obtain replacements for customers.
Wrapped items and bagged purchases properly to prevent merchandise breakage.
Welcomed customers, offering assistance to help find necessary store items.
Processed customer payments quickly and returned exact change and receipts.
05/2015 to 10/2016CashierKing's Hawaiian | Flowery Branch, GA,
Helped customers find specific products, answering questions and offering advice.
Learned roles of other departments to provide coverage and keep store operational.
Smoothly processed incoming orders, handling over [Number] transactions per day with exceptional accuracy.
Notified security of suspected theft, including descriptions of individuals and items stolen to help control store losses.
Resolved issues regarding customer complaints and escalated worsening concerns to [Job title] for remediation.
Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
Worked closely with front-end staff to assist customers.
Welcomed customers, offering assistance to help find necessary store items.
Processed customer payments quickly and returned exact change and receipts.
Education and Training
Expected in 05/2021 to to High School Diploma | UWM- West Bend Campus, West Bend, WI, GPA:
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