Recent graduate with excellent research, time management and problem solving skills. Ability to function at a high level in a wide variety of settings.Detail-oriented professional with strong technical skills and the ability to learn concepts quickly.
Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.
Trained 5-7 new employees quarterly.
Prevented store losses using awareness, attention to detail and integrity.
Created new processes and systems for increasing customer service satisfaction.
Excelled in exceeding daily credit card application goals.
Cross-trained and provided back-up for other customer service representatives when needed.
Worked as a team member performing cashier duties, product assistance and cleaning.
Expressed appreciation and invited customers to return to the store.
Managed quality communication, customer support and product representation for each client.
Examined hair texture and condition to determine appropriate treatment.
Promoted and sold salon services and products.
Educated guests on proper hair care.
Recommended home care hair regimens and treatments.
Employed a variety of hair style techniques, including curling and straightening.
Set up workstation and treatment room with necessary products, equipment and supplies.
Promptly fielded all incoming phone calls and scheduled appointments.
Operated cash register to receive payments from customers.
Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information.
Designed electronic file systems and maintained electronic and paper files.
Made copies, sent faxes and handled all incoming and outgoing correspondence.
Organized files, developed spreadsheets, faxed reports and scanned documents.
Courses for professional development.
Coursework in general education, psychology and sociology.
Completed all required course work to obtain Liberal Arts Associates Degree in Arts and Humanities, Behavioral and Social Science, and Math and Sciences
Hair treatment training.
Management and Marketing coursework.
Haircutting and Chemical Services training.
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