Dedicated Customer Service Representative who maintains a high level of professionalism, patience and efficiency to minimize customer dissatisfaction and increase customer loyalty. Friendly and enthusiastic people person.
Arise Solutions Certified Customer Service Representative
Seasonal position as a sales associate. Duties included; customer service, cashier, restocking and sales.
Performed clerical and administrative duties. Responsibilities included; Assisting office manager with the day to day runnings of the church, Assisting parishioners with their needs, Answering phone system, Computer work that included data entry, word processing as well as, bookkeeping. Handling sensitive and difficult issues as liaison for the parishioners and clergy which required respect and confidentiality.
Provided high quality customer service as an Arise Customer Service Agent as well as providing documentation services for various companies. Clients included Disney Dining and Toys R Us, Canada. Handled high phone volume which included customer care and support, sales, scheduling and problem solving. Extensive customer service training was provided by Arise as well as Disney Dining. Earned the honor of handing case sensitive calls as a reservations for the Make A Wish Foundation and other high profile calls.Made reasonable procedure exceptions to accommodate unusual customer requests.Demonstrated mastery of customer service call script within specified time frames.Collected customer feedback and made process changes to exceed customer satisfaction goals.Addressed customer service inquiries in a timely and accurate fashion.Developed effective relationships with all call center departments through clear communication. Provided and prepared bid proposals and invoicing documentation as an outsourcing agent.
Properly provided both clinical and administrative assistance. Clinical duties included: Patient assessments including; vital signs, temperature, height/weight, EKG and physical examinations. Assisting in minor office procedures, urine collection and screening, venipuncture, and wound dressing. Administrative duties included: Scheduling patient appointments, maintaining patient's medical charts and records, heavy phone work and customer service, documentation and data entry, performed day end and ledgers, including the day sheet.
Prepared and processed all lease application and insurance documentation. Performed general office duties; Answered telephones, customer service, data entry, and word processing.
Managed office personnel which included all staffing and payroll. Dispatched and scheduled 12-15 cable television installers to assigned routes. Developed company policies and procedures. Liaison and administrator to parent cable television provider as well as providing customer service.
Established new customer accounts including checking, savings, lines of credit and loans. Examined checks for identification and endorsement.Entered member transaction data into the online banking software.Maintained confidentiality of bank records and client information.Delivered prompt, accurate and excellent customer service.
Matriculated toward BS degree program
Completed national certification program in addition to attending various courses in their Medical Assisting program to insure skills are current.
Certificate in Medical Assisting
09/08 - Present Family Promise, Stroudsburg Wesleyan Church, Stroudsburg, PA an organization that assists misplaced and/or struggling families to find a home while providing shelter, meals, resources, and support.
09/08 - Present Helping Hands Food Pantry, Stroudsburg Wesleyan Church, Stroudsburg, PA . Assist in gathering\g and distributing food and donations to less fortunate families within the community as well as provide emotional and spiritual support.
04/04 - Present Stroudsburg Little League, Stroudsburg, PA, Assist in fundraising, team and event organizing, grounds up keep, as well as a variety of other needs specific to running a community youth program.
09/00 - 06/03 Recording Secretary, Clifton School District #13 PTA, Clifton, NJ, elected board executive.
Companies Worked For:
Job Titles Held:
Where can I find a Sales Associate/Customer Service resume example in Stroudsburg, Pennsylvania ?
This is an actual resume example of a Sales Associate/Customer Service who works in the Medical and Lab Technicians Industry. LiveCareer has 76312 Medical and Lab Technicians resumes in its database. LiveCareer’s Resume Directory contains real resumes created by subscribers using LiveCareer’s Resume Builder.
© 2019, Bold Limited. All rights reserved.