Qualified family assistant and retail associate with 5 years experience in fast-paced environment. Easy for me to decipher the needs of those who require my help. Personable and professional under pressure.
Organized and efficient
Great with people
Exceptional communication skills
Proficient in cash management
Calm under pressure
Great team player
Handling difficult customers
Sales Associate, 09/2012 to 02/2015 TJ Maxx – Warwick, RI
Welcomed customers into the store and helped them locate items.
Resolved all customer complaints in a professional manner while prioritizing customer satisfaction.
Answered customer telephone calls promptly and in an appropriate manner.
Determined customer needs by asking relevant questions and listening actively to the responses.
Actively pursued personal learning and development opportunities.
Completed all point of sale opening and closing procedures, including counting the contents of the cash register.
Identified potential shoplifters and alerted management.
Priced merchandise, stocked shelves and took inventory of supplies.
Operated a cash register for cash, check and credit card transactions.
Family Assistant , 02/2015 to Current Lifespan – Providence, RI
Greeted family members entering the emergency room to ascertain what each individual needed.
Developed reputation as an efficient service provider with high levels of accuracy.
Provided ongoing service, went out of my way to help in any way possible.
Dealt with a variety of different people from very different backgrounds.
Remained calm and collected under high pressure situations.
Helped multiple families with different needs at the same time.
Used patient care system to look up patient location within the hospital.
Spoke with patient care teams to relay correct information back to family members
Familiar with medical terminology
Resolved any complaints quickly and efficiently.
Easily reads situations to determine how I can help in the best manner possible.
High School Diploma: 2011 Penn Foster Private School - Scranton, PA