Sales Associate Resume Example
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SALES ASSOCIATE
Professional Summary
Detail-oriented Front Desk Receptionist with demonstrated excellence in reception and administration. Highly skilled in managing telephone calls and customer inquiries. Poised with total commitment to guest satisfaction. Well-versed in mitigating customer dissatisfaction with prompt service and diplomatic communication. Resourceful individual skillful in learning customer needs. Committed to strengthening customer experiences with positivity and professionalism when answering requests.
Skills
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Work History
Front Desk Receptionist, 08/2014 to 06/2018
Sentinel Technologies Inc – East Chicago , IN
Sentinel Technologies Inc – East Chicago , IN
- Welcomed all customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
- Scheduled appointments for new and existing customers, factoring in provider availability and scheduling loads.
- Scheduled, rescheduled and handled cancelled appointments for patients.
- Assisted customers in completing all necessary forms and documents.
- Maintained and managed patient records in compliance with security regulations.
- Assisted in administrative duties for office team, including making phone calls, copies and schedules.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Retrieved mail, packages and documents on behalf of guests, promptly verifying receipt and arranging for pickup or transmittal.
Lead Retail Sales Associate, 12/2010 to 06/2014
Lkq – Irving , TX
Lkq – Irving , TX
- Supported efficient and timely replenishment of sales floor merchandise.
- Used consultative sales approach to understand customer needs and recommend relevant offerings.
- Provided accurate information about promotions, customer programs and products, helping drive high customer retention.
- Improved operational efficiencies while managing customers requests, store inventory, transactions, new purchase orders and pricing needs.
- Completed setup, breakdown and product preparation for promotional displays and in-store demonstrations.
- Pursued resolutions to achieve complete customer satisfaction, including tracking down hard-to-find merchandise at diverse locations.
- Provided excellent customer service to cultivate loyalty and satisfaction.
- Met and exceeded upsell goals by highlighting target merchandise with strategic promotional approaches.
- Assisted customers by answering questions and fulfilling requests.
- Educated customers on promotions to enhance sales.
- Answered customer questions regarding merchandise and pricing.
- Prioritized helping customers over completing other routine tasks in store.
- Approached each problem with fresh mind and analytical strategies to quickly resolve concerns.
- Answered product questions with up-to-date knowledge of sales and store promotions.
- Assisted customers with prompt and polite support in-person and via telephone.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Greeted customers and helped with product questions, selections, and purchases including in-store and e-service transactions.
- Created inviting environment for customers by maintaining store organization and cleanliness.
Education
Associate of Science: Business Administration And Management, 05/2012
Herzing University - City, State
Herzing University - City, State
High School Diploma: 06/2009
Harold S. Vincent High School - City, State
Harold S. Vincent High School - City, State
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Resume Overview
School Attended
- Herzing University
- Harold S. Vincent High School
Job Titles Held:
- Front Desk Receptionist
- Lead Retail Sales Associate
Degrees
- Associate of Science : Business Administration And Management , 05/2012
High School Diploma : 06/2009
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