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Sales Associate Resume Example

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SALES ASSOCIATE
Professional Summary

Cheerful Dental Receptionist committed to ensuring each patient feels welcomed and comfortable upon walking through the door. Gifted at keeping patient files organized and updated. Highly motivated customer service associate with 5+ years of experience. Resourceful individual skillful in learning customer needs. Committed to strengthening customer experiences with positivity and professionalism when answering requests.

Skills
  • Organizational skills
  • Team leadership
  • Decision making
  • Conflict Resolution
  • Merchandising Knowledge
  • Problem solving
  • Scheduling
  • Documentation
  • Exceptional Customer Service
  • Product and Service Sales
  • Excellent people skills
  • Problem-solving skills
Work History
Sales Associate, 08/2018 to 03/2020
Family Thrift Stores – Columbus, OH
  • Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases.
  • Worked alongside retail representatives to boost sales by enhancing product presentations and advertising collateral.
  • Analyzed and properly processed product returns, assisting customers with finding alternative merchandise to meet needs.
  • Maintained organized, presentable merchandise to drive continuous sales.
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
  • Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Delivered high level of assistance by locating products and checking store system for merchandise at other sites.
  • Answered customer questions regarding sizing and accessories and explained how to properly care for merchandise.
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
  • Evaluated inventory and delivery needs, optimizing strategies to meet customer demands.
  • Processed product returns and assisted customers with other selections.
Dental Office Receptionist, 08/2014 to 06/2018
Capitol Smiles Dental Clinic – Milwaukee, WI
  • Welcomed all customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
  • Directed incoming calls to internal personnel and departments, routing to best-qualified department.
  • Prepared claim forms for dental insurance.
  • Scheduled appointments for new and existing customers, factoring in provider availability and scheduling loads.
  • Scheduled, rescheduled and handled cancelled appointments for patients.
  • Assisted patients in completing all necessary forms and documents.
  • Maintained and managed patient records in compliance with security regulations.
  • Assisted in administrative duties for office team, including making phone calls, copies and schedules.
Lead Retail Sales Associate, 12/2010 to 06/2014
Kohl's Department Store – Milwaukee, WI
  • Supported efficient and timely replenishment of sales floor merchandise.
  • Used consultative sales approach to understand customer needs and recommend relevant offerings.
  • Provided accurate information about promotions, customer programs and products, helping drive high customer retention.
  • Improved operational efficiencies while managing customers requests, store inventory, transactions, new purchase orders and pricing needs.
  • Completed setup, breakdown and product preparation for promotional displays and in-store demonstrations.
  • Pursued resolutions to achieve complete customer satisfaction, including tracking down hard-to-find merchandise at diverse locations.
  • Provided excellent customer service to cultivate loyalty and satisfaction.
  • Met and exceeded upsell goals by highlighting target merchandise with strategic promotional approaches.
  • Assisted customers by answering questions and fulfilling requests.
  • Educated customers on promotions to enhance sales.
  • Answered customer questions regarding merchandise and pricing.
  • Prioritized helping customers over completing other routine tasks in store.
  • Approached each problem with fresh mind and analytical strategies to quickly resolve concerns.
  • Answered product questions with up-to-date knowledge of sales and store promotions.
  • Assisted customers with prompt and polite support in-person and via telephone.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Greeted customers and helped with product questions, selections, and purchases including in-store and e-service transactions.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
Education
Associate of Science: Business Administration And Management, 05/2012
Herzing University - Milwaukee, WI
High School Diploma: 06/2009
Harold S. Vincent High School - Milwaukee, WI
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Resume Overview

Companies Worked For:

  • Family Thrift Stores
  • Capitol Smiles Dental Clinic
  • Kohl's Department Store

School Attended

  • Herzing University
  • Harold S. Vincent High School

Job Titles Held:

  • Sales Associate
  • Dental Office Receptionist
  • Lead Retail Sales Associate

Degrees

  • Associate of Science : Business Administration And Management , 05/2012
    High School Diploma : 06/2009

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