I am a dedicated Customer Service Representative who provides exceptional customer service through active listening and problem solving.I am successful at troubleshooting and handling customer support issues in a timely manner.
Talented client relations manager
Skilled in call center operations
Multi-line phone operation proficiency
Exceptional workflow management
Adheres to customer service procedures
Committed to maintaining data integrity
Strong problem solving aptitude
Customer service award
Completed telephone training seminar
Sales Associate, 07/2015 to 05/2016 Dillards – 4414 SW College Rd, Ocala, FL 34474 I started in men\'s shoes. My responsibility was to learn about the customers activities and footwear needs. I sat with them and measured their feet. I found out what events they were attending and what they were wearing and helped them select the best shoe for their needs. I learned to upsell with add on items like shoe horns and laces. I sold cleaners and shoe trees as well. Dillard\'s has high standards for sales reps and our progress was tracked with "sph" or sales per hour averaged out over our monthly sales quota. I was very successful. I enjoyed working for Dillard\'s and earing bonuses and three raises during my time there.
sales and technical support , 04/2007 to 06/2012 Neartherthal Hunters – 605 Bahia cir Ocala Florida Neanderthal Hunters was an international drop shipping company. I was responsible for taking international and domestic sales calls. Our main customer base was located in Australia.I sold bulk fish finders and other marine equipment. I was also a liaison between the website developers and the sales consultants. As the company grew I also took on other rolls as a social media advisor. I worked with all social media platforms to widen our market from whole sale distributors to individual customers.
Customer Service Representative , 04/2016 to 12/2016 Ansafone – Ocala Florida I was a Customer service representative for Add to dictionary. It is an inbound call center with many contracts. I worked on two accounts. I worked for the state of Louisiana department of children and family services answering for their SNAP line. I was responsible for taking messages from clients and emailing case workers on their behalf. I also worked for Harriet carter which is a catalog. I tookphone orders from customers.
High School Diploma: 2008 Lake Weir High School - Ocala Florida
Associate of Arts: Emerging media marketing (social media) , Current College of Central Florida - Ocala Florida I have completed several credit hours. I enjoyed my business law class as well as business communications. I have taken the bulk of my liberal arts classes. I am excited to focus on my core curriculum which will include web development, design and publishing.
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Companies Worked For:
Lake Weir High School
College of Central Florida
Job Titles Held:
sales and technical support
Customer Service Representative
High School Diploma : 2008 Associate of Arts : Emerging media marketing (social media) , Current
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