Sales Associate, 07/2015 to 05/2016
Dillards – 4414 SW College Rd, Ocala, FL 34474
I started in men\'s shoes. My responsibility was to learn about the customers activities and footwear needs. I sat with them and measured their feet. I found out what events they were attending and what they were wearing and helped them select the best shoe for their needs. I learned to upsell with add on items like shoe horns and laces. I sold cleaners and shoe trees as well. Dillard\'s has high standards for sales reps and our progress was tracked with "sph" or sales per hour averaged out over our monthly sales quota. I was very successful. I enjoyed working for Dillard\'s and earing bonuses and three raises during my time there.
sales and technical support , 04/2007 to 06/2012
Neartherthal Hunters – 605 Bahia cir Ocala Florida
Neanderthal Hunters was an international drop shipping company. I was responsible for taking international and domestic sales calls. Our main customer base was located in Australia.I sold bulk fish finders and other marine equipment. I was also a liaison between the website developers and the sales consultants. As the company grew I also took on other rolls as a social media advisor. I worked with all social media platforms to widen our market from whole sale distributors to individual customers.
Customer Service Representative , 04/2016 to 12/2016
Ansafone – Ocala Florida
I was a Customer service representative for Add to dictionary. It is an inbound call center with many contracts. I worked on two accounts. I worked for the state of Louisiana department of children and family services answering for their SNAP line. I was responsible for taking messages from clients and emailing case workers on their behalf. I also worked for Harriet carter which is a catalog. I tookphone orders from customers.
