Well-qualified Sales Associate who is goal-oriented and consistently seeking opportunities for growth and increasing retail marketing knowledge.
Floor set design
POS systems knowledge
Staff training and development
Shipping and receiving
MS Office proficiency
Superior communication skills
Knowledge of market trends
New customer acquisition
Accurate money handling
Received five “exceeds expectations” ratings on performance reviews from Ann Taylor and Kohl's.
Mentored new Sales Associates; One at Ann Taylor, three at Kohl's.
Promoted to Merchandiser after only three months at Ann Taylor.
Resolved 80% of customer service issues within 10 minuets to maximize loyalty and retention.
Sales Associate July 2016 to November 2016Ann Taylor － Memphis, TNOpened and closed the store, including counting cash, opening and closing cash registers and creating staff assignments. Placed special merchandise orders for customers. Trained a new employee on company customer service policies and service level standards. Designed displays to make the store experience interactive and engaging. Assisted in gathering and moving materials and equipment for the assigned displays. Authorized payment of invoices and return of merchandise.
Point Of Sales June 2016 to November 2016Kohl's － Collierville, TNOperated cash register with proficiency. Provided professional and courteous service at all times. Trained new sales employees on effective techniques. Exchanged returned merchandise for customers quickly and efficiently. Offered Kohl's credit applications upon checkout, converting 5 out of 10 customers into card-holders.
Sales Associate February 2014 to June 2016Beauty Mania － Pine Bluff, ARMet incoming customers and provided immediate assistance. Listened to customer needs and preferences to provide accurate advice. Increased purchase totals by recommending additional items. Reviewed purchases for fraudulent activities. Worked flexible schedule to accommodate changing customer levels. Maintained up-to-date knowledge of customer buying habits.
High School Diploma : 2014Pine Bluff Highschool － Pine Bluff, AR
Bachelor of Arts : Merchandising/Textile/Design, 2018University of Arkansas at Pine Bluff － Pine Bluff, AR
Minor in Business Marketing. 3.0 GPA Academic Achievement Award.Fashion and Textiles course. Course on Communication Design. Computer Aided Design course. Coursework in Business Administration and Accounting. Social Media and Communications coursework. Public Relations coursework. Currently continuing education.