Sales Associate Resume Example

• Assisted in preparing dining room for special upcoming functions, including decorating and generating and printing out special group menus using Software.
• Managed in-person and telephone guest inquiries, customer service requests and reservation bookings using Software.
• Assessed 7,500 square-foot restaurant and lounge according to state and federal cleanliness standards.
• Maintained highly loyal clientele by delivering unparalleled service at every stage of restaurant dining experience.
• Monitored dining room and guest flow to maximize table usage and minimize wait times by number of guessed in the restaurant.
• Took reservations by phone and walk-in, keeping scheduling demands and kitchen output in time to avoid overbooking.
• Stayed in open communication with kitchen team to assess cooking times, avoid worker overload and minimize customer dissatisfaction.
• Assisted FOH and BOH staff with preparing for events, coordinating smooth execution to maximize guest satisfaction.
• Watched dining area staff to evaluate server loads and calculate accurate wait times.
• Monitored guests for intoxication and immediately reported concerns to management, contributing to safe and welcoming environments for all patrons.
• Cultivated positive guest relations by managing information and orchestrating speedy seating.
• Supported servers, food runners and bussers with keeping dining area ready for every guest.
• Prepared artistic menu boards highlighting current specials and promotions using eye-catching decorative techniques.
• Planned and executed Number-guest parties by organizing menus, spaces and special requests.
• Assisted managers with quickly resolving service- and food-related issues.
• Used Software to accurately and efficiently verify restaurant receipts and complete end-of-day paperwork.
• Routinely supported other areas of restaurant as requested, including answering telephones and completing financial transactions for other staff members.
• Used cash registers and credit card machines to cash out customers, handling up to $350 in cash per event.
• Documented reservations, alerted servers and managers of large groups and prepared seating.
• Directed and managed all banquet functions for 4 room Type property.
• Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
• Kept track of event finances, including initial deposits, due payments and final balances.
• Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
• Monitored seating area and checked restrooms every 30 minutes to keep spotless.
• Answered customer questions about hours, seating and type information.
• Informed servers of newly seated parties for speedy service.

Monitored front entrance for new guests while assisting servers by taking and delivering drink orders.

• Managed in-person and telephone guest inquiries, customer service requests and reservation bookings.
• Assessed 4,000 square-foot restaurant and lounge according to state and federal cleanliness standards.
• Watched dining area staff to evaluate server loads and calculate accurate wait times.
• Planned and executed guests parties by organizing menus, spaces and special requests.