My goal is to become associated with a company where I can utilize my skills and gain further experience while enhancing the company's productivity and reputation.
Proficient in installation reimaging and management of operating systems including Windows XP, Vista, 8.1, 10 Windows Server 2000 - 2008R1-R2,
Proficient PC troubleshooting network connectivity, email, productivity
Experienced with Linux & UNIX Operating System
Proficient with communications protocol
Cisco router programming- Configuring a Loopback Interface- Configuration Example- Interface Port Labels- Verifying Your Configuration- Configuring Enhanced IGRP- Configuration Example- Configure WAN Interfaces- Configuring Command-Line Access to the Router- Configure Fast Ethernet LAN Interfaces- Configuring Static Routes- Configuring RIP-
Experienced with cabling-Cat 5-Cat 5e-Cat 6
Proficient with data entry
Experienced Photoshop CC- Customizing Photoshop's interface- Working with tabbed documents- Arranging multiple open documents- Panning, zooming, and the Rotate View tool- Cycling through the different screen modes- Understanding file formats- printing large images- Comparing raw and JPEG files-
Using Undo and the History panel- Cropping to the perfect size- Exploring layer basics- Loading, selecting, transforming, and aligning layers- Transforming, Distorting, and Warping Images- Working with Smart Objects- Working with Layer Masks- Making Selections- Essential Blend Modes- Adjustment Layer Essentials
Experienced with Microsoft Office 2011- 2013- 45 wpm-
Proficient in Sony Vegas Pro 11-12
Proficient with (OSPF) open shortest path first & (RIP) routing information protocols
Proficient in speaking - relaying information to the computer illiterate
Web Design- Web Design/HTML
Experienced operating Systems- Android-Windows- BlackBerry- iOS Mac OS X- Linux.
01/2012Phil abundancePhiladelphia, PA
Sorting and packaging can goods.
Assisted team leaders with community development.
01/2010 to 01/2012MossRehabPhiladelphia, PA
Assisted nurses with the rehabilitation.
Trained new volunteers in protocols.
Sales associate02/2015 to 01/2016Diamond Consulting IncPhiladelphia, PA
Travel to different neighborhoods door-to-door with the goal of selling merchandise or services such as life insurance, vacuum cleaners, knives, or magazine subscriptions.
Sets up and demonstrates the product and shows how a customer can maximize product features.
Business writing) write up orders for merchandise Take payments such as cash, credit, or check.
Win back or upgrade current or former customers.
Explain customers why a product is better than competitors.
Trained new employees.
Desktop Support Technician10/2013 to 02/2015City of Philadelphia / Cobbs Creek LibraryPhiladelphia, PA
Assists staff with the installation, configuration, and ongoing usability of desktop computers, peripheral equipment and software within established standards and guidelines Works with vendor support contacts to resolve technical problems with desktop computing equipment and software.
Interact with numerous computer platforms in a multi-layered client server environment.
Ensure desktop computers interconnect seamlessly with diverse systems including associated validation systems, file servers, email servers, computer conferencing systems, application servers, and administrative systems.
Trains and orients staff on the use of hardware and software.
Recommends and performs upgrades on systems to ensure longevity.
Works with procurement staff to purchase hardware and software.
Assesses functional needs to determine specifications for purchases.
Window's Remote desktop support Tools (RDP, Remote Assistance) Business writing memos, etc.
Bachelor's degree: Information Systems Homeland Security ManagementStrayer UniversityInformation Systems Homeland Security Management
Bachler Degree: Computer Networking Systems2017ITT-Technical InstituteComputer Networking Systems
Awards: Member of Student Council, Recipient of the Perfect Attendance and Highest Honors Award
administrative, Photoshop, Business writing, cabling, Cat 5, Cisco router, client server, hardware, credit, data entry, email, Fast Ethernet, features, file servers, functional, HTML, insurance, LAN, Linux, Mac OS, Access, Microsoft Office, Win, Windows, Window, 2000, Windows XP, Works, network, operating Systems, OSPF, open shortest path first, packaging, PC troubleshooting, procurement, programming, protocols, speaking, rehabilitation, RIP, Router, routing, selling, servers, Sorting, desktop support, 45 wpm, UNIX Operating System, upgrades, upgrade, validation, View, Vista, Web Design, WAN, Windows Server
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Companies Worked For:
Diamond Consulting Inc
City of Philadelphia / Cobbs Creek Library
Job Titles Held:
Desktop Support Technician
Bachelor's degree : Information Systems Homeland Security Management Bachler Degree : Computer Networking Systems 2017 Associates Degree graduated 6/2015
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