Customer Service Representative who maintains a high level of professionalism, patience and efficiency to minimize customer dissatisfaction and increase customer loyalty.
Exceeded corporate target for customer satisfaction for  months in a row. Help develop training materials for future employees.
Bilingual English and Spanish.
Product knowledge,Customer service, Cash Handing, open and closing procedures.
Built customer loyalty by placing follow-up calls for customers who reported product issues.
Ran reports and supplied data to fulfill customer report requirements.
Provided cross training to 5 staff members.
Assisted with the development of the call center's operations, quality and training processes.
Properly directed inbound calls in phone queues to improve call flow.
Developed effective relationships with all call center departments through clear communication.Formulated and enforced Service Center policies, procedures and quality assurance measures. Cross trained in 3 areas of the call center.
Ran a register. Front end Customer Service Supervisor. Back up for other departments.
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