Experienced sales associate and office clerk with excellent customer service and time management skills. Action oriented with strong ability to communicate effectively with customers, clients, management, and coworkers.
Strong organizational skills
Top sales performer
Customer service expert
Inventory control familiarity
Store maintenance ability
Large cash/check deposits expert
Active listening skills
Sharp problem solver
Cashiered with two cash registers at once in tandem to maximize customer flow.
Consistently generated additional revenue through skilled sales techniques.
Worked with company systems and diligently completed all assigned tasks, working overtime as needed.
7 ElevenSeptember 2008 to July 2016Sales Associate Newport News, Virginia
Performed store opening duties, including counting cash drawers and checking all equipment for proper functioning.
Organized weekly sales reports for the sales department to track product success.
Prevented store losses using awareness, attention to detail and integrity.
Cross-trained and provided back-up for other customer service representatives when needed.
United Pest ControlApril 2005 to August 2008Office Clerk Hampton, Virginia
Managed the receptionist area, including greeting visitors, responding to telephone and in-person requests for information, and maintained the area in a neat and organized fashion.
Worked with upper management to ensure appropriate changes were make to improve customer satisfaction.
Built customer loyalty by placing follow-up calls for customer who reported product issues.
The Fanuil GroupDecember 2001 to February 2005Customer Service/Sales Representative Newport News, Virginia
Collected customer feedback and made process changes to exceed customer satisfaction goals.
Demonstrated mastery of customer service call script within specified time frames.
Informed customers about sales and promotions in a friendly and engaging manner.
Thomas Nelson Community College 2015Paralegal StudiesHampton, VA
Interned at Smith Law Center
E C Glass1999High School Diploma: General StudiesLynchburg, VA, USAGeneral Studies
Served in US Army from 1999 till 2000
Cash handling, Professional and friendly, Creative problem solving, Active Learning, Data Entry, Typing