Reliable and friendly Customer Service Associate who quickly learns and masters new concepts and skills. Well-organized and dependable with excellent leadership skills. Service-focused professional and dynamic team player with a knack for building productive working relationships. Highly motivated and energetic with strong communication and organizational abilities. Seeking role of increased responsibility.
Strong communication skills
Demonstrated strong communication skills developed through my interpreting and cultural studies at IULM university in Milan Routinely helped as many as 150 customers each day in the retail store located in the USA Pavilion for EXPO 2015 Customer Relations:
Routinely helped as many as 150 customers each day in the retail store located in the USA Pavilion for EXPO 2015
Recommended merchandise based on customer needs. Operated a cash register to process cash, check and credit card transactions. Guided customers in choosing items that reflected personal style and shape. Administered all point of sale opening and closing procedures. Replenished floor stock and processed shipments to ensure product availability for customers.Kept current on market and product trends to effectively answer customer questions. Organized strategic and brand-appropriate marketing initiatives to improve presentation and maximize sales. Processed shipments and maintained organized stock shelves.
Highly skilled in greeting and interacting with guests in a professional manner. Assisted the customers by working out their queries and grievances. Coordinated with other staff to ensure the availability of best service for the guests. Led guided-tours through the fair in different languages: English, Italian, Spanish and French. Helped the communication between the suppliers and exhibitors through written translations of the reports and attending many press conferences as interpreter.
Recommended merchandise based on customer needs. Explained information about the quality, value and style of products to Influence customer buying decisions. Maintained visually appealing and effective displays for the entire store. Unloaded trucks, stocked shelves and carried merchandise out on the floor for customers. Facilitated monthly physical inventory counts. Opened and closed the store, which included counting cash drawers. Worked overtime shifts during busy periods. Operated cash register with proficiency. Collaborated with customer service team members to give exceptional service throughout the entire shopping and purchasing experience. Communicated merchandise needs and issues to appropriate supervisors in a timely fashion. Built and maintained effective relationships with peers and upper management.
Member of the High School Journal
FCE grade A
DELE (Diplomas of Spanish as a Second Language)
Study abroad: Spain and Ireland
Fire Escape Certification Course
Minor in Linguistics
Merit-based scholarship for 2 consecutive years
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