November 2008 to April 2016Company Name － City, State
Successfully oversaw sales office for Sacramento and Reno markets; responsible for a combined annual revenue of over $21M.
Maintained high levels of customer service and satisfaction by providing effective problem solving resources and managing staff efficiently.
Remained committed to communicating clearly and completely by facilitating the exchange of knowledge and experience in order for multiple parties to achieve common goals.
Drove increases in productivity by maximizing problem-solving and organization resources.
Facilitated relocation of existing office from Stockton to Sacramento.
Assisted General Manager during recent Internal Audit with successful results.
Responsible for office operations, including budget tracking, invoicing, accounts receivable, accounts payable, and assist in collections.
In charge of general office administration, including maintaining personnel, client, and vendor files, maintenance of office equipment, order supplies, shipping, and phone system.
Assist in the coordination of office activities required by the General Manager, Sales Manager, Real Estate and Operations.
Coordinate and process advertising contracts, internal work orders, non-space agreements, paper request forms, client posting instructions, completion reports, credits, CCN's and all other paperwork associated with completing the sales process.
HR contact for processing of required corporate forms and other documents related to company employees.
Maintain accurate records of time off requests and time sheets for administrative and sales teams.
Manage and provide training for administrative staff of 5 employees.
Maintain inventory using in-house computer program, including entering new units, updating existing inventory, and removing units as required.
Update sales forecasts and analyze changes on weekly basis.
Maintain business licenses for 49 cities.
Arrange travel and complete expense reports for senior management.
Chart holds and contracts for 16 digital billboard faces.
Schedule work orders and copy changes on digital billboards.
Ensure photos are taken as requested, and upload them into internal software program in order to generate completion reports for clients.
Verify that all copy has posted according to terms and conditions to allow for client invoices to be produced and accurately accounted on weekly basis.
Provide on-site IT support market of 20 employees.
Request and evaluates bids from vendors to ensure best quality and value of services.
SALES ASSISTANT December 2004 to November 2008Company Name － City, State
Employed customer service expertise in order to ensure customer and client satisfaction.
Utilized extensive knowledge of in-house computer system in order to prepare compelling sales proposals and contracts, maintain accurate inventory, and ensure project completion on time and within budget.
Clarified policies and procedures in order to increase guideline compliance.
Educated and trained Account Executives; facilitated a clear understanding of the CMS/ IMS systems.
Provide support for Sales Team, Sales Manager and General Manager.
Initiate and maintain a good working relationship with all A/E's and also our internal personnel and external clients, including advertising agencies and out-of-home buying services.
Provide good customer service with follow up on any /all requests on behalf of the Account Executive.
Utilize in-house computer system, prepare sales proposals and contracts, maintain inventory, follow work orders from initiation through completion, and perform various other duties.
Coordinate and track production activities of accounts and provide accurate completion reports upon installation.
Prepare and distribute performance reports to clients and sales staff.
Develop a clear understanding of the CMS / IMS systems with the ability to create effective proposals, contracts and maps for the Account Executives.
Assisted Operations Manager on various projects.
Answered busy multi-line phone system.
SALES SUPPORT SPECIALIST April 2004 to August 2004Company Name － City, State
Coordinate customer orders to worldwide manufacturing facilities and sales offices.
Initial contact for customers, act as liaison between production and customers.
Assisted customers with placing orders, tracking shipments, returns, complaints, etc.
Assisted with billing and invoice collection issues.
Implemented and managed order tracking for high profile accounts.
Educated in ISO and ITAR compliance rules and regulations.
SENIOR ACCOUNT SPECIALIST August 2000 to May 2003Company Name － City, State
Entered and maintained customer forecasts.
Communicated line capacity availability.
Coordinated Fast Track requests with factory.
Maintained, updated customer quotations and managed excess materials.
Prepared and presented material for monthly sales meetings and Quarterly Business Reviews.
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Job Titles Held:
SALES SUPPORT SPECIALIST
SENIOR ACCOUNT SPECIALIST
Associate of Art : Liberal Arts
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