Livecareer-Resume
Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Professional Summary

First-rate Sales and Technology Representative with over 20 years of experience offering outstanding support to users of various levels. Exceptional skills and knowledge in sales, technology, and advertising. Established reputation as sharp technology expert when working with customers to identify and deploy solutions. Client-focused Advertising Sales Manager with over 20 years of experience in relationship building and sales tactics development. Accomplished at exceeding internal team and clients' expectations by negotiating contracts and providing personable support to help retain clients. Motivated self-starter with a very unique set of skills.

Skills
  • Product and Service Sales
  • Exceptional Customer Service
  • Problem-solving skills
  • Excellent people skills
  • Network Maintenance
  • Business Process Workflow
  • Technical installations
  • Technical troubleshooting
  • Mac systems
  • Technical Support
  • Application support
  • Wide-area Networks
  • Customer service expert
Education
University Of Colorado At Boulder Boulder, CO Expected in Bachelor of Arts : Marketing And Advertising - GPA :
Cambium Networks Illinois, Expected in 11/2019 Licensed CTI : CTI Certification By The FCC - GPA :
Apple Cupertino, CA, Expected in Licensed Apple Sales And Support : Technology Education - GPA :
Certifications
  • Computer technology Integration, Cambium - 2019-2021
  • Product Sales and Service License, Apple Inc - 2005-2010
Work History
Quad/Graphics, Inc. - Sales and Support
Katy, TX, -
Verizon Wireless / My Wireless Independent Agent - Advertising Director
City, STATE, 04/2005 - 07/2012
  • Managed day-to-day functions of promotion and marketing departments.
  • Drove development of digital and print advertising strategies.
  • Performed competitive analyses and adjusted sales and marketing strategies accordingly.
  • Monitored product market and adjusted marketing plans.
  • Cultivated and maintained strategic alliances with key partners and vendors.
  • Designed contests and sweepstakes for [Product].
  • Increased brand awareness through creation of innovative print and digital productions for major publications.
  • Juggled multiple projects and several clients at time successfully and always met tight deadlines.
  • Developed tight professional relationships with media planners, which helped to identify right targeted audiences for campaigns.
  • Determined costs for media campaigns and delivered this information in reports to clients.
Zirkel - Sales, Support,Billing, Technical Representative
City, STATE, 03/2014 - 01/2021
  • Administered on-call responses for emergency service assignments, adhering to prescribed response timeframes.
  • Developed strong working relationships with management and executive team through effective scheduling and communication skills.
  • Enhanced success of advertising strategies by boosting engagement through social media and other digital marketing approaches.
  • Achieved sales goals of $[Amount] and service targets by leveraging interpersonal communication skills and product knowledge to cultivate and secure new customer relationships.
  • Managed entire sales cycle across customer accounts, proposing and closing sales to achieve total revenue growth, profit and customer satisfaction plans.
  • Monitored systems in operation and input commands to troubleshoot areas such as [Type] and [Type].
  • Identified potential [Type] sales and cross-selling opportunities in course of delivery of support services.
  • Assisted customers with product selection based on stated needs, proposed use and budget.
  • Activated accounts for clients interested in new services.
  • Fielded average of [Number] inbound phone calls to deliver effective support and remotely resolve service issues.
  • Provided Tier 1 IT support to non-technical internal users through desk side support services.
  • Identified and solved technical issues using variety of diagnostic tools and tactics.
  • Answered [Number] incoming calls from residential and small business customers on [Type] and [Type] products.
  • Submitted service tickets for equipment maintenance requests.
  • Conducted in-depth product and issue resolution research to address customer concerns.
  • Wrote and reviewed tickets to request maintenance to various types of equipment.
  • Increased sales by educating prospects on benefits of products and services in comparison to competitors.
  • Evaluated and responded to incoming sales leads and requests for technical support assistance.
  • Used [Type] ticketing systems to manage and process support actions and requests.
  • Retained existing clients and developed [Number] new accounts by extending high quality and efficient support service.
  • Trained and supported end-users with software, hardware and network standards and use processes.
  • Analyzed [Type] and [Type] issues to identify troubleshooting methods needed for quick remediation.
  • Resolved escalated issues by serving as subject matter expert on wide-ranging issues related to [Software].
  • Managed high levels of call flow and responded to [Type] technical support needs.
  • Documented all transactions and support interactions in system for future reference and addition to knowledge base.
  • Provided on-call support for critical [Type] issues related to [Software] and [System].
  • Managed customers' expectations of support and technology functionality in order to provide positive user experience.
  • Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
  • Assisted customers in identifying issues and explained solutions to restore service and functionality.
  • Reviewed user feedback and customer support tickets to identify pain points within public user base.
  • Delivered network technology training to junior team members and end-users, enhancing knowledgebase and team productivity.
  • Designed and evaluated WAN and LAN connectivity technologies.
  • Set up hardware and software in optimal configurations to meet network performance requirements.
  • Answered and triaged requests for assistance in order to provide top-notch support.
  • Monitored network hardware operations to evaluate proper configuration.
  • Improved overall user experience through support, training, troubleshooting, improvements and communication of system changes.
  • Increased customer satisfaction ratings to [Number]%.
  • Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed.
  • Created support documentation that empowered and enabled user community to extend skills, leverage system features and find resolutions to questions without intervention from support team.
  • Managed equipment upgrades, programming adjustments and billing information for [Number] customers.
  • Supported business development and sales leaders by educating end users on technical systems.
  • Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
  • Identified appropriate marketing channels and target customers for campaigns.
  • Coordinated with social media, public relations and other teams to execute product introductions.
  • Maximized advertising efforts by developing content for media relations, corporate communications and social media posts.
  • Planned and executed events and marketing programs, producing [Number]% of goal of qualified leads.
  • Helped clients manage internet issues, routing issues, compiter issues,
The MAC Ranch - Sales and Office Manager
City, STATE, 07/2012 - 07/2013

Maintained communication Center for fast paced Apple authorized/accredited dealer. Incoming diagnostics to determine client needs. In depth product knowledge required for recommendations and implementation of technology systems. Maintained necessary inventory levels, Handled interior and public marketing efforts. Strong after sale customer follow up.

  • Organized international and domestic travel arrangements for up to [Number] staff members, including all transportation and hotel stays.
  • Managed office operations while scheduling appointments for [Number] department managers.
  • Coordinated special projects and managed schedules.

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Resume Overview

School Attended

  • University Of Colorado At Boulder
  • Cambium Networks
  • Apple

Job Titles Held:

  • Sales and Support
  • Advertising Director
  • Sales, Support,Billing, Technical Representative
  • Sales and Office Manager

Degrees

  • Bachelor of Arts
  • Licensed CTI
  • Licensed Apple Sales And Support

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