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sales and service technician II Resume Example

Resume Score: 100%

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SALES AND SERVICE TECHNICIAN II
Summary
Hardworking individual with strong organizational skills and a desire to succeed has knowledge and experience in the technical field works well with customers Dedicated and hardworking, with an unmatched drive to produce results Proven history of self-motivation and eagerness to take on new responsibilities. pole climbing certified
Highlights
  • Customer service-oriented
  • Strong attention to detail
  • Troubleshooting
  • Responsible and reliable
  • Device interfacing knowledge
  • Excellent problem solver
  • Self-starter
  • Meticulous
  • Critical thinker
Accomplishments
Assisted in training 2 new service technicians.
Responded to and resolved an average of 4 field service requests per day.
Experience
02/2016 to Current
sales and service technician IIfrontier communications - Gresham, OR

 Installs, removes, rearranges, programs, tests, troubleshoots and maintains fiber network services.

  • Installs and configures routers, set top boxes.
  • May assist with installation of PC software as needed and ensure proper configuration of the customer's PC.
  • Interacts with the Fiber Solution Center as needed.
  • May install appropriate inside wire/cable (such as Cat 5E, Coaxial cable).
  • Installs, maintains and repairs outside and inside fiber equipment/facilities including inside wiring and fiber jumpers at the distribution hub.
  • Activates the ONT.
  • Interfaces with customer to negotiate the placement of equipment, may assist with account registration, e-mail, and web access, and training the customer on how to use the new equipment.
  • Ensures the customer is satisfied with the work that has been done.
  • Responds to inquiries and provides follow-up.
  • Interprets schematic work order drawings to determine job specifications and installation needs.
  • Orders and/or obtains required equipment.
  • Effects problem solving where appropriate.
  • Utilizes various test equipment to analyze equipment trouble and takes appropriate maintenance action.
  • frontier communications.
11/2013 to 02/2016
Fiber Network Field TechnicianFrontier Communications - Tigard, OR

 Installs, removes, rearranges, programs, tests, troubleshoots and maintains fiber network services.

  • Installs and configures routers, set top boxes.
  • May assist with installation of PC software as needed and ensure proper configuration of the customer's PC.
  • Interacts with the Fiber Solution Center as needed.
  • May install appropriate inside wire/cable (such as Cat 5E, Coaxial cable).
  • Installs, maintains and repairs outside and inside fiber equipment/facilities including inside wiring and fiber jumpers at the distribution hub.
  • Activates the ONT.
  • Interfaces with customer to negotiate the placement of equipment, may assist with account registration, e-mail, and web access, and training the customer on how to use the new equipment.
  • Ensures the customer is satisfied with the work that has been done.
  • Responds to inquiries and provides follow-up.
  • Interprets schematic work order drawings to determine job specifications and installation needs.
  • Orders and/or obtains required equipment.
  • Effects problem solving where appropriate.
  • Utilizes various test equipment to analyze equipment trouble and takes appropriate maintenance action.
12/2011 to 11/2013
Sales And Service Technician IIFrontier Communications - Wenatchee, WA
  •   Installs, removes, rearranges, programs, tests, troubleshoots and maintains voice, data, and ancillary equipment and network services.
  • Installs, maintains and repairs outside and inside plant equipment/facilities and inside wire.
  • Effects repairs and restores service outages.
  • Performs cable pair recovery activity.
  • Interfaces with customer to further analyze installation and repair issues.
  • Responds to inquiries and provides follow-up.
  • Interprets schematic work order drawings to determine job specifications and installation needs.
  • Orders and/or obtains required equipment.
  • Effects problem solving where appropriate.
  • Utilizes various test equipment to analyze equipment trouble and takes appropriate maintenance action.
  • Operates standard and aerial lift vehicles and manual, hydraulic, pneumatic, electric, electronic, gasoline, propane and power actuated tools and equipment.
  • completed 3 week network maintainer course completed 1 week pole climbing training also have experience installing frontier broadband satallite.
  • hughes net) frontier communications.
07/2010 to 12/2011
General LabororFrontier Communications - Gresham, Oregon
  • Arranged and stored materials, machines, tools and equipment. Worked with tools such as pruning saws, hedge and brush trimmers and axes.
  • work on line crew assisting with all line work needs.
  • setting telephone poles placing telephone poles.
  • placing peds pulling cable underground putting cable on lines ect.
Education
Electronics EngineeringITT Tech - Portland, OR, United StatesSome college no degree
2008
GEDYakima Valley Collage - Yakima, WA, United States
Skills
broadband, cable, Cat 5, e-mail, hub, access, network, PC software, problem solving, repairs, routers, sales, technician, technician II, telephone, test equipment, wiring
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Resume Overview

Companies Worked For:

  • frontier communications
  • Frontier Communications

School Attended

  • ITT Tech
  • Yakima Valley Collage

Job Titles Held:

  • sales and service technician II
  • Fiber Network Field Technician
  • Sales And Service Technician II
  • General Laboror

Degrees

  • Electronics Engineering
    GED

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