frontier communications - sales and service technician II Resume Example

 Installs, removes, rearranges, programs, tests, troubleshoots and maintains fiber network services.

• Installs and configures routers, set top boxes.
• May assist with installation of PC software as needed and ensure proper configuration of the customer's PC.
• Interacts with the Fiber Solution Center as needed.
• May install appropriate inside wire/cable (such as Cat 5E, Coaxial cable).
• Installs, maintains and repairs outside and inside fiber equipment/facilities including inside wiring and fiber jumpers at the distribution hub.
• Activates the ONT.
• Interfaces with customer to negotiate the placement of equipment, may assist with account registration, e-mail, and web access, and training the customer on how to use the new equipment.
• Ensures the customer is satisfied with the work that has been done.
• Responds to inquiries and provides follow-up.
• Interprets schematic work order drawings to determine job specifications and installation needs.
• Orders and/or obtains required equipment.
• Effects problem solving where appropriate.
• Utilizes various test equipment to analyze equipment trouble and takes appropriate maintenance action.

•   Installs, removes, rearranges, programs, tests, troubleshoots and maintains voice, data, and ancillary equipment and network services.
• Installs, maintains and repairs outside and inside plant equipment/facilities and inside wire.
• Effects repairs and restores service outages.
• Performs cable pair recovery activity.
• Interfaces with customer to further analyze installation and repair issues.
• Responds to inquiries and provides follow-up.
• Interprets schematic work order drawings to determine job specifications and installation needs.
• Orders and/or obtains required equipment.
• Effects problem solving where appropriate.
• Utilizes various test equipment to analyze equipment trouble and takes appropriate maintenance action.
• Operates standard and aerial lift vehicles and manual, hydraulic, pneumatic, electric, electronic, gasoline, propane and power actuated tools and equipment.
• completed 3 week network maintainer course completed 1 week pole climbing training also have experience installing frontier broadband satallite.
• hughes net) frontier communications.

• Arranged and stored materials, machines, tools and equipment. Worked with tools such as pruning saws, hedge and brush trimmers and axes.
• work on line crew assisting with all line work needs.
• setting telephone poles placing telephone poles.
• placing peds pulling cable underground putting cable on lines ect.