High-energy Manager successful in building and motivating dynamic teams. Cultivates a company culture in which staff members feel comfortable voicing questions and concerns, as well as contributing new ideas that drive company growth. Very high systems and technical aptitude resulting in creative ways to bring efficiencies to ground floor to high level operations.
Managed team of up to 14 professionals. Served as mentor to field supervisors and other team members. Directly involved in the training of new staff and technicians. Initiated program that standardized employee training and led to increase in customer satisfaction by 15%. Implemented a customer review process which resulted in a public increase in online reputation. Directed strategic initiatives to drive sales of new garage doors & the repair of garage doors and garage door openers. Developed new and managed current vendor relationships resulting in reduced cost of goods and increased profitability. Involved in corporate steering committee to implement a mobile device to produce paperless invoicing. In addition, responsible for the roll out of the mobile device by implementing training of processes, workflow, inventory management, & location management through this program. Also responsible for the IT infrastructure, including remote access for the owner and staff to access key business systems on a secured network.
The company I served provided IT solutions consulting to Delphi Energy and Engine Management Systems and Delco Electronics. Served as operating system expert, providing technical support for entire organization. Developed and managed project plans while providing status updates to management. Designed, documented and executed maintenance procedures, including system upgrades, patch management and system backups. Developed and maintained accurate network documentation and Visio diagrams to provide management with proper understanding of organizational needs. Installed and supported over 20 Microsoft Windows Servers in an Active Directory Cluster.Prepared technical architecture proposals for enhancements and integration of existing third party software systems.Developed a complete component framework for creating and deploying custom 3D viewing applications for design and product engineers.Worked with clients to analyze computing and network needs and installed appropriate solutions within each organization's budget. Streamlined acquisition of reporting requirements and specifications to disseminate across multiple business lines and IT support teams.Developed IT strategic vision and drove key departmental objectives. Developed application framework that served as the cornerstone for a highly successful thin-client web applications strategy. Completed A/B testing and set up FTP procedures to transfer multiple forms of CAD. Investigated department processes and facilitated company becoming ISO9000-qualified & Y2k compliant within the organization.
Managed the incoming calls for Manpower International's north American field offices requiring support for business computer systems ranging from IBM AS400s, IBM System 36, desktop computers. Provided application support for HRIS, Payroll, Skillware and Microsoft Office Suite. Maintained a calm, professional demeanor when faced with high demand, high volume workloads. Managed IT setup and service requests for onsite service providers to fix hardware related issues that could not be repaired remotely. Researched, resolved and followed up on customer issues. Assisted customers with technical issues via email and telephone. Worked with customer service supervisor to resolve customer concerns. Reported important problems to management.
Recruited and interviewed multiple applicants to fill on going staffing needs for inside manual positions and drivers. Conducted new employee orientation to foster positive attitude toward organizational objectives. Advised managers on organizational policy matters and recommend needed changes. Directed personnel, training and labor relations activities. Served as a link between management and employees by handling questions, interpreting and administering contracts and helping resolve work-related problems.
Coursework in Business Administration and Computer Science.
Coursework in Business Administration and general education
Member of BNI (Business Networking International)
Entrepreneurial Management Center at San Diego State University
Member of the Temecula Chamber of Commerce
Member of Delta Tau Delta Fraternal Order
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