Attentive and effective Sales and Leasing Manager for fast growing Property Management Company. Proven natural ability to train and manage Leasing Consultants while attracting responsible tenants. Skillfully direct promotional efforts, search engine optimization, and website to allow company tremendous growth. Help direct Property Managers and Maintenance staff to establish productive policy guidelines. Actively embrace quality values through solution based management that is beneficial to all involved parties. Leasing Form and Process Management
Individualized Site Marketing
Rent Rolls, Appfolio Property Management Software, Docusign Signature Program
Internal team training
Owner and Tenant engagement
Fair Housing Laws
Maryland Licensed Real Estate Agent
Sales and Leasing Manager, 03/2014
to Current Bay Management Group, LLC – Baltimore,
Hire, train, and retain Leasing Consultants, Receptionist, Office Assistant, and Leasing Administrator.
Implemented total department automation from manually writing leases and addendums.
Established guidelines and processes for lead generation, site and property tours, owner communication, lease procedures, tenant relations, closing tactics, and move in.
Work quickly to resolve lease disputes.
Vigilantly track current local market trends and negotiate rental prices with property owners and potential tenants.
Prepare and manage all Lease and Addenda templates in Docusign.
Conduct surveys of new tenants to ensure tenant satisfaction.
Follow up to surveys to make sure tenants are satisfied.
Manage and Set all Leasing Fees to maximize department profits.
Track and report all Leasing Consultant Commissions for bi-weekly payroll.
Oversaw Application process and approvals.
Decreased eviction rate from 12% to 3%.
Improved efficiency with online paperless application process.
Decreased lease up average days on market from 43 days to 18 days.
Real Estate Agent, 04/2010
to 03/2014 Long & Foster Real Estate Lake Roland – Baltimore,
Successfully sold and leased preexisting homes in the Baltimore Metropolitan area.
Increased year over year sales from $1 Million in the first year to more than $15 Million in year four.
Demonstrated exceptional prospecting skills by generating extensive client base through aggressive marketing and personal referrals from satisfied buyers and sellers.
Excelled in client development, public relations, customer follow-up and property management.
Displayed superior talent in effectively communicating with sellers, buyers, banks, and mortgage lenders.
Strategic Marketing Director, 02/2002
to 05/2010 Erickson Living – Catonsville,
Associate of Arts: Marketing,
University of Maryland University College - College Park,