Sales And Development Manager Resume Example The Lung Health Institute

SALES AND DEVELOPMENT MANAGER

Professional Summary

I am a driven & goal-oriented servant leader and change champion looking to advance my career as VPMS at Club Corp. With my experienced and proven background in sales leadership, training & coaching, team building, CRM management and development, process improvement, change management, and more, I plan to introduce new levels of performance and accountability to my Membership Directors. By optimizing team performance and offering strategies, I plan to improve revenue and membership numbers immediately. I am motivated and determined to support Club Corp, my direct reports and my peers while promoting a collaborative environment that best serves the MEMBER, improves PERFORMANCE, and builds CULTURE.

Work History

The Lung Health Institute- Sales and Development Manager
City , STATE06/2018 - 12/2019

Develop, implement, and oversee on-boarding program and materials for sales team
Consistently conduct coaching and training with emphasis on relationship building, needs analysis, and effectively offering a "tailored" value proposition
Scale sales force from 7 reps to 30 while doubling company treatment volume and decreasing "ramp-up" time
Oversee 10-15 direct sales representatives, including: time card management, coaching & training, performance improvement plans, conduct team meetings weekly and as needed, and more
Led solution selling strategy initiatives to maximize sales
Initiated new sales and marketing plans
Work closely with Chief Relationship Officer and Chief Marketing Officer to optimize sales force performance through process improvement, marketing strategy, CRM development, policy creation and more
Manage 3rd party vendor relationships including but not limited to client financing and telephony providers

Laser Spine Institute- Patient Services Sales Manager - Training
City , STATE01/2015 - 06/2018

Created comprehensive training department including: onboarding curriculum, training manual (in collaboration with marketing, HR, and other departments), Power Points, exercises, activities, CRM Training and other vital learning tools
Supported sales and scheduling departments during several consecutive years of 25% year-over-year growth
Managed 2 Sales Training Coaches and as many as 15 sales representatives simultaneously as direct reports
Conduct interdepartmental training
Heavy involvement in organizational process improvement marketing strategy development, process and policy creation
Trained and on-boarded more than 100 Sales Representatives
Conducted continued education and "skills honing" workshops to increase conversion by as much as 100%
Designed, implemented, and trained Salesforce CRM across 100+ sales representatives
Consistently worked closely with the Sales Team to improve skills in relationship building, needs analysis & discovery, consultative selling, providing "tailored" value propositions, and asking for the business
Operated with high integrity, built trust, and earned sustained credibility with internal and external clientele
Developed standard operating procedures and document workflows for current and future process steps

Laser Spine Institute- Spine Care Consultant
City , STATE09/2013 - 01/2015

Consistently achieved 100% goal or greater, while also exceeding targets metrics for productivity and conversion
Provide the highest level of patient care, treating every interaction as an opportunity to make a lasting impression
Developed a large foundation of knowledge regarding procedures, company standards, processes & protocols Utilized articulate communication and strong relationship building to guide clients through the decision-making and sales process
Worked closely with members of leadership, marketing, and strategy to develop creative sales plans to achieve company and team goals Received several monthly and quarterly top performer goals
Created mentoring program to promote peer leadership, coaching, and accountability
Received several performance awards and was frequently recognized for "stepping out of the comfort zone" for the betterment of the team and organization
Conducted training and change management processes to improve operations
Generated new business leads through direct customer engagement, deploying inbound and outbound marketing tactics and developing and optimizing informative content

Accomplishments

2014 - Recipient of Green Eggs and Ham Award for Embracing Change at Laser Spine Institute
2015 - Recipient of Stand Tall Award at Laser Spine Institute
2016 - Recipient of Stand Tall Award at Laser Spine Institute
2017 - Recipient of prestigious CHOICE Award for Demonstrating Company Values Daily at Laser Spine Institute
2018 - Voted by peers as 2018 Patient Services Employee of the Year

Skills

Critical Thinking
Sales Management
Culture Building
Emotional Intelligence
Training, Coaching, Skill Building
Onboarding
Problem Solving with critical thinking

Process Improvement
CRM Design and Implementation
Computer Proficiency: Salesforce, Zoho One Suite (CRM), Word, Excel, Powerpoint, Vizio, Nextgen, Aaneel, and moreRelationship building
CRM
Time Management
Decision-making
Subtle and effective sales skills

Education

St. Pete CollegeCitySome College (No Degree)

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Sales and Development Manager Resume Example

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