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Sales and Development Manager Resume Example

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SALES AND DEVELOPMENT MANAGER
Professional Summary

I am a driven & goal-oriented servant leader and change champion looking to advance my career as VPMS at Club Corp. With my experienced and proven background in sales leadership, training & coaching, team building, CRM management and development, process improvement, change management, and more, I plan to introduce new levels of performance and accountability to my Membership Directors. By optimizing team performance and offering strategies, I plan to improve revenue and membership numbers immediately. I am motivated and determined to support Club Corp, my direct reports and my peers while promoting a collaborative environment that best serves the MEMBER, improves PERFORMANCE, and builds CULTURE.

Work History
Company Name- Sales and Development Manager
City, State06/2018 - 12/2019
  • Develop, implement, and oversee on-boarding program and materials for sales team
  • Consistently conduct coaching and training with emphasis on relationship building, needs analysis, and effectively offering a "tailored" value proposition
  • Scale sales force from 7 reps to 30 while doubling company treatment volume and decreasing "ramp-up" time
  • Oversee 10-15 direct sales representatives, including: time card management, coaching & training, performance improvement plans, conduct team meetings weekly and as needed, and more
  • Led solution selling strategy initiatives to maximize sales
  • Initiated new sales and marketing plans
  • Work closely with Chief Relationship Officer and Chief Marketing Officer to optimize sales force performance through process improvement, marketing strategy, CRM development, policy creation and more
  • Manage 3rd party vendor relationships including but not limited to client financing and telephony providers
Company Name- Patient Services Sales Manager - Training
City, State01/2015 - 06/2018
  • Created comprehensive training department including: onboarding curriculum, training manual (in collaboration with marketing, HR, and other departments), Power Points, exercises, activities, CRM Training and other vital learning tools
  • Supported sales and scheduling departments during several consecutive years of 25% year-over-year growth
  • Managed 2 Sales Training Coaches and as many as 15 sales representatives simultaneously as direct reports
  • Conduct interdepartmental training
  • Heavy involvement in organizational process improvement marketing strategy development, process and policy creation
  • Trained and on-boarded more than 100 Sales Representatives
  • Conducted continued education and "skills honing" workshops to increase conversion by as much as 100%
  • Designed, implemented, and trained Salesforce CRM across 100+ sales representatives
  • Consistently worked closely with the Sales Team to improve skills in relationship building, needs analysis & discovery, consultative selling, providing "tailored" value propositions, and asking for the business
  • Operated with high integrity, built trust, and earned sustained credibility with internal and external clientele
  • Developed standard operating procedures and document workflows for current and future process steps
Company Name- Spine Care Consultant
City, State09/2013 - 01/2015
  • Consistently achieved 100% goal or greater, while also exceeding targets metrics for productivity and conversion
  • Provide the highest level of patient care, treating every interaction as an opportunity to make a lasting impression
  • Developed a large foundation of knowledge regarding procedures, company standards, processes & protocols Utilized articulate communication and strong relationship building to guide clients through the decision-making and sales process
  • Worked closely with members of leadership, marketing, and strategy to develop creative sales plans to achieve company and team goals Received several monthly and quarterly top performer goals
  • Created mentoring program to promote peer leadership, coaching, and accountability
  • Received several performance awards and was frequently recognized for "stepping out of the comfort zone" for the betterment of the team and organization
  • Conducted training and change management processes to improve operations
  • Generated new business leads through direct customer engagement, deploying inbound and outbound marketing tactics and developing and optimizing informative content
Accomplishments
  • 2014 - Recipient of Green Eggs and Ham Award for Embracing Change at Laser Spine Institute
  • 2015 - Recipient of Stand Tall Award at Laser Spine Institute
  • 2016 - Recipient of Stand Tall Award at Laser Spine Institute
  • 2017 - Recipient of prestigious CHOICE Award for Demonstrating Company Values Daily at Laser Spine Institute
  • 2018 - Voted by peers as 2018 Patient Services Employee of the Year
Skills
  • Critical Thinking
  • Sales Management
  • Culture Building
  • Emotional Intelligence
  • Training, Coaching, Skill Building
  • Onboarding
  • Problem Solving with critical thinking
  • Process Improvement
  • CRM Design and Implementation
  • Computer Proficiency: Salesforce, Zoho One Suite (CRM), Word, Excel, Powerpoint, Vizio, Nextgen, Aaneel, and moreRelationship building
  • CRM
  • Time Management
  • Decision-making
  • Subtle and effective sales skills
Education
St. Pete CollegeCitySome College (No Degree)
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Resume Overview

School Attended

  • St. Pete College

Job Titles Held:

  • Sales and Development Manager
  • Patient Services Sales Manager - Training
  • Spine Care Consultant

Degrees

  • Some College (No Degree)

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