Highly motivated, Customer Service Representative who maintains a high level of professionalism, patience and efficiency to minimize customer dissatisfaction and increase customer loyalty.
Managed call flow with up to  calls in queue per minute.
High level of customer sales and satisfaction.
Handled incoming calls from a national customer base. Provided detailed information on services and products to customers. Made recommendations based on customer requirements. Entered customer information into system. Processed bookings and orders. Maintained records of all customer interactions. Achieved key performance indicators in all areas. Consistently answered inquiries relating to account information, products and services, rates and policies. Entered and tracked sales orders. Resolved complaints. Scheduled service calls. Expedited priority issues. Provided ongoing support to customers.
Operate mechanical riding devices and vehicles effectively. Advise riders to fast seat belts and inform about other safety precautions. Maintain expertise knowledge in safety and operation of riding devices. Control devices to start and stop within the allotted time. Clean, refuel and maintain the riding devices. Identify and escalate any repairs to management promptly. Inspect riding devices for any malfunctions before opening to public. Ensure that all patrons are safely seated and safety belts and bars are secure before starting the ride. Collects tickets and cash from patrons and balance them at the end of the day. Provide excellent services and ensure customer satisfaction. Respond to emergency situations effectively and report any collisions and accidents to Manager in a timely manner.
Degree In Progress: Estimated Completion in 2014
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