Highly competent administrative professional with natural problem solving skills, versatile and able to adapt and learn quickly. Detail oriented self-starter with strong communication, time management, and organizational skills.
Microsoft Office Proficiency (Excel, Power Point, Word, Outlook, Publisher)
Adobe Creative Suite (InDesign, Photoshop, Illustrator)
Managing files, records, & documents
Maintaining social media
Active listening skills
Managing calendars and travel
Preparing reports and correspondence
02/2016 to Current
Sales and AdministrationOptimystical Studios - Portland, OR
Greet customers promptly and responded to questions with knowledgeable service, maintaining friendly and professional customer interactions.
Collaborated with owners on design and production of marketing materials and media/sales kit. Compiled comprehensive lists describing product offerings.
06/2014 to 05/2016
Wardrobe HostWalt Disney Parks and Resorts - Anaheim, California
As lead, supervise crew of 2-10 people, including adjusting time clocks, providing feedback and recognition; liaison with creative costuming to arrange fittings; prepare daily reports and maintain inventory tracking spreadsheets.
02/2014 to Current
Virtual Assistant/OwnerACM Creative Support - Anaheim, California
Support small businesses, especially artists and creators, by providing administrative support.
Assist with managing social media posting, content, and marketing; basic bookkeeping and budget tracking; design of business promotional materials for print and online; creation and maintenance of web sites through Word Press.
09/2013 to Current
Business Manager, Marketing, and LogisticsFiendish Thingy Art by Webb - Anaheim, CA
Online presence and branding for Fiendish Thingy Art, administrative work and bookkeeping.
Create and maintain spreadsheets and calculations to develop reports and lists, draft business plans, budgets and annual business reviews.
02/2008 to 02/2014
Sales Executive Administrative AssistantHyatt Regency Huntington Beach Resort & Spa - Huntington Beach, California
Performed specific administrative support to Marketing Manager and Director of Sales; general support to remainder of sales team, including multi-line phones; taking sales inquiries; creating sales bookings and contracts; meeting preparation and minutes; preparing amenity and reservation requests; arranging travel; preparing expense reports and monitoring accounting allocations; sorting manager emails and files.
Created & modified Local Advertising materials; updated & maintained marketing email database; assisted in creating, planning, and executing special events/familiarization visits; assisted in designing/planning seasonal direct mail and distribution of resort photography to media and advertisers.
Assisted creating campaigns, monitoring & posting on social media outlets.
Managed & maintained Marketing budget and office accounting tracking, created and tracked Purchase Orders and handled office supply ordering.
09/2007 to 02/2008
Member Service RepresentativeOrange County Teachers Federal Credit Union - Huntington Beach, California
Provided customer service while performing transactions and account maintenance for Credit Union members.
05/2006 to 08/2007
AssistantWalt Disney Parks and Resorts Disney University - Anaheim, California
Performed varied administrative & clerical support to a team of over 20 Cast Members.
Performed maintenance of employee training records, including recording credit for attended training, resolving discrepancies, and future class enrollment.
Assisted in screening of external applicants at company Job Fairs, and with internal hiring selection process, including verification of applications, calling applicants, and scheduling of both interviewers and interviewees.
04/2005 to 05/2006
CoordinatorDisney Vacation Club - Anaheim, California
Supervised all Preview Center Operations cast and Daily Operation.
Provided wide range of administrative support to Sales Manager and team of 10 Sales Guides.
Responsible for ordering & distributing all office supplies, collateral, and sales materials.
Implemented new tracking procedures for tours and incentives, improving consistency and customer service.
Managed the reception area, including greeting visitors and responding to telephone and in-person requests for information.
01/2004 to 04/2005
Sales CoordinatorDisney Vacation Club - Orlando, Florida
Provided administrative/clerical support for 100 person sales center, including directing/responding to all incoming phone calls and distribution of incoming mail.
Provided leadership for up to 15 Cast Members, covering the operation as a Relief Manager.
10/2003 to 01/2004
Sales AssistantDisney Vacation Club - Orlando, Florida
Part of planning and testing team for new Saratoga Springs Sales Center, including creation of new SOP guides.
Acted as receptionist, including greeting visitors and responding to telephone and in-person requests for information.
MBA: Human Resource ManagementNational University - La Jolla, CA
Human Resource Management
In progress/on hold
Bachelor of Arts: EnglishUniversity of California - Riverside, CaliforniaEnglish
Accounting, administrative support, Adobe Creative Suite, budget management, creative problem solving, customer service, databases, email, employee training, Excel, expense reports, Illustrator, InDesign, leadership, marketing, Microsoft Office, Outlook, office supply ordering, organizational skills, Photoshop, Power Point, promotional materials, proofreading, Publisher, scheduling, SOP, sorting, spreadsheets, social media, supervision, telephone skills, time management, troubleshooting, type 70 WPM, Word, writing