Professional Account Manager trained in building strategic network ties and increasing sales revenues. Cultivates and maintains strong customer relationships. Focused on client retention and maximizing potential sales by managing all accounts systematically and logically. Believe consistency and dedication build the most successful business partnerships.
Recipient of Presidents Award in January, 2000
Recipient of Account Manger of the Month Award in February, 1998
Received several awards for excellence in service, as well as, several excellent performance reviews and testimonials from clients.
Business owner responsible for garnering new clients while maintaining existing customer base.
Responsible for seeking and securing new business relationships, as well as, pro-actively contacting existing client base in order to ensure customer loyalty. Investigating and resolving complaints in a manner satisfactory to both company and customer. Prepared sales proposals for existing customers by analyzing current services and products and then up-selling appropriate items to match client needs. Strong interpersonal skills have allowed my continued success with this company
Managed a salon of 30 employees, including book-keeping, employee management, scheduling appropriate levels of staffing, maintaining and increasing salon revenue thru the sales of retail items, preparing quarterly and end of year financial reports and tax forms. At the same time, operating as an independent contractor (manicurist) for over 10 years.
Oversaw all major accounts in Northern NV and Northern CA region. Upsold add-on services to existing customers, generating added revenue. Addressed customer questions and concerns regarding products, prices and availability. Worked closely with clients to identify their current and future telecommunication needs. Met regularly with Sales Executives to inform them of new sales leads in the Major Account division to grow the Company footprint. Met with client management and their employees directly, to conduct product training. Assured easy transition for clients switching from competitors. Delivered exceptional customer service to strengthen customer loyalty.
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