During the course of my career as an IT Professional, I have developed a varied set of I.T. and business related skills. I hold expert knowledge in applying technology to business processes resulting in a more cost effective and efficient enterprise. My accomplishments as a major player in the successful pioneering and implementation of the "Paperless Office" in 33 local Virginia agencies, created a paradigm shift in the culture of how agencies currently do business. The experience of being a road warrior leading the day to day "hands on" training of the user afforded me a "real life" work experience and invaluable insight in user training needs, challenges, acceptance and buy-in. The knowledge I gained from the users resulted into successful problem solving, change management and implementation outcomes of enterprise management systems. This kind of knowledge and experience cannot be gained in a classroom or from a white paper. I have a strong ability to quickly capture business rules, policies, procedures, workflow issues, functional requirements and resolve client and technical roadblocks hindering successful implementation. I maintain a reputation of improving the work environment via technology and delivering a solution that surpasses client expectations. Strong analytical skills used in business and requirements analysis for a variety of industries. Keen problem solving skills allowing rapid assimilation and resolution of complex problems. Ability to anticipate issues, think proactive, and use critical thinking skills to plan stakeholder elicitation sessions. Ability to quickly scope training and implementation requirements of project. Able to excel in fast-paced environments, with aggressive project timeliness. Excellent problem analysis, troubleshooting, and resolution skills. Quick to identify weak links in enterprise implementation and ability to effectively find solutions. Planning Extensive team management experience covering large and small projects. Articulation of concerns in technology project planning to senior management, including the impact, readiness, and buy-in related to human factors. Familiar with general project management practices, including the use of project management software/tools. Demonstrates good organizational and delegation skills and efficient, effective management of one's own and other's time. Communications Skilled in building strong relationships with project stake-holders. Ability to market a project to successfully obtain Stakeholder and user buy-in. Experienced presentation skills. Works well with people. Knows how to listen, inspire, motivate, collaborate, and hold accountable, if necessary. Excellent written and oral communication skills with the ability to communicate appropriately in business and technical situations at all levels in matrix organizations. Articulation of complex issues in technology project planning to senior management, including technology impact, and human factors. Testing Working knowledge of industry standard software testing methodologies, tools, processes, and /practices. Training Results-driven, team-oriented and posses a personable demeanor and positive attitude. Professional, well organized and ability to present training to diverse population. Self-motivated, directed, and devoted. Ability in taking up new theories and concepts as well as responsibilities. Experience in statewide travel. Strong ability to recognize and accommodate various user training levels and challenges. Quickly learn new software and software training tools. Highly effective in scoping overall training needs and the needed resources of enterprise projects. Experience handling technical issues that arise before and during training sessions. Experience in technical writing such as coursework, presentations, user manuals. Technical support professional with IT background. Enjoys troubleshooting to find solutions to difficult training projects, workflow and technical issues.
Proficient in AVG, Printers, PC Security systems MS Office proficiency Accomplished with mobile devices Patient and diligent Troubleshooting proficiency |
| Skills | Experience | Total Years | Last Used | |||
|---|---|---|---|---|---|---|
| Communication Skills, | Exceptional listener and communicator who effectively conveys information verbally and in writing. | 40 | today | |||
| Computer/Technical Literacy | Computer-literate performer with extensive software proficiency covering wide variety of applications. | 40 | today | |||
| Analytical/Research Skills, | Flexible team player who thrives in environments requiring ability to effectively prioritize and juggle multiple concurrent projects. | 40 | today | |||
| Flexibility/Adaptability/Managing Multiple tasks | Flexible team player who thrives in environments requiring ability to effectively prioritize and juggle multiple concurrent projects. | 40 | today | |||
| Interpersonal Abilities. | Proven relationship-builder with interpersonal skills. | 40 | today | |||
| Leadership/Management Skills. | Goal-driven leader who maintains a productive climate and confidently motivates, mobilizes, and coaches employees to meet high performance standards. | 40 | today | |||
| Multicultural Sensitivity/Awareness. | Personable professional whose strengths include cultural sensitivity and an ability to build rapport with a diverse workforce in multicultural settings. | 40 | today | |||
| Planning/Organizing. | Results-driven achiever with exemplary planning and organizational skills, along with a high degree of detail orientation. | 40 | today | |||
| Problem-Solving/Reasoning/Creativity. | Innovative problem-solver who can generate workable solutions and resolve complaints. | 40 | today | |||
| Teamwork | Resourceful team player who excels at building trusting relationships with customers and colleagues. | 40 | today |
My accomplishments as a major player in the successful pioneering and implementation of the "Paperless Office" in 33 local Virginia agencies, created a paradigm shift in the culture of how VDSS and DSS agencies currently do business. Suggested a business solution to make a policy and procedure change versus an IT development solution which proved to result in an estimated $1 million (1,000.000.00) savings for the State VDSS IT department.
Business intelligence,
Business process,
Business solution,
Project concept to Project Success
Curriculum development,
Excellent customer service,
Data Warehouse,
Functional,
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